Workforce Coordinator

1 month ago

Toronto, Canada BMO Financial Group Full time

250 Yonge Street Toronto Ontario,M5B 2L7

Assists with workflow management, assigns work and updates schedules to ensure business operations are executed effectively. Assists with resolving complex problems and non routine inquiries from internal & external stakeholders. Provides updates and maintains schedules.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Develops strategic initiatives that aim to account for overages and understaffing.
- Recommends and implements improvements to scheduling and intra-day processes.
- Builds effective relationships with internal/external stakeholders.
- Draws on archival data to conduct analyses on attrition and makes recommendations based on projections.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Processes and completes schedules, including scheduling exceptions requests (i.e., vacations, training, absences, leaves, overtimes, etc.).
- Supports internal stakeholders regarding scheduling adherence (i.e., attendance, tardiness).
- Provides understanding of how external factors impact scheduling and staffing forecasting.
- Works with internal stakeholders to ensure requisite activities are completed on time.
- May review and report on progress regarding hiring and attrition.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 4+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of workforce management tools and practices - preferred.
- Knowledge of multi-shift, multi-lingual, 24/7 environment.
- Information management - In-depth.
- Technical proficiency gained through education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.

**Compensation and Benefits**:
$54,500.00 - $101,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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