Customer Experience Lead West Island

4 weeks ago

PointeClaire, Canada Scotiabank Full time

Requisition ID: 166903

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Customer Experience Lead - West Island

**What you’ll be doing**

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

**Is this role right for you? In this role you will**:

- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures

**Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**:

- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule (full-time, 37.5 hours per week in the West Island)
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.

Location(s): Canada : Quebec : Pointe-claire || Canada : Quebec : Cote-saint-luc || Canada : Quebec : Dollard-des-ormeaux || Canada : Quebec : Kirkland || Canada : Quebec : Pincourt

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Customer Experience Lead West Island

    1 week ago

    Pointe-Claire, Quebec, Canada Scotiabank Full time

    Requisition ID: 166903Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Customer Experience Lead - West IslandWhat you'll be doingOur Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is...

  • Dog Walker in The West Island

    2 weeks ago

    Pointe-Claire, Canada West Island Cats and Dogs Full time

    Become part of the West Island Cats & Dogs team - where the well-being of our clients and their pets is our priority. We are currently looking to add a full time team (20 - 30/35 hours per week) member for dog walking and potentially pet sitting, in the West Island area. Typical workdays are from Monday to Friday, but ability to work weekends is an...

  • Osteopath (West Island)

    1 week ago

    Pointe-Claire, Canada Energie EnCorps Full time

    The Energie EnCorps Wellness Centre, located in Pointe-Claire, in the West Island of Montreal has undergone an expansion and a relocation in January 2019. Our expansion has made Energie EnCorps a leader in holistic health and wellness on the West Island. We want you to be part of a dynamic, multidisciplinary team of professionals including yoga, pilates,...

  • Gérant(E) - Magasin de Vélo Et Ski- Store Manager

    3 weeks ago

    Pointe-Claire, Canada Giant West Island Full time

    ** English version below ** Nous cherchons un(e) gérant(e) pour nos magasins Giant West Island et Ski Shop West Island! En partenariat aves les deux entrepreneurs, vous participerez à la **gestion quotidienne des opérations**: - Service à la clientèle - Gestion du personnel - Coaching de l'équipe de vente - Etc. Un atout important: une expérience...

  • Osteopath (D.o.) - West Island

    4 days ago

    Pointe-Claire, Canada Energie EnCorps Full time

    Le Centre de bien-être Énergie EnCorps, situé à Pointe-Claire, dans l'ouest de l'île de Montréal, a subi un agrandissement et une relocalisation en janvier 2019. Notre expansion a fait d'Energie EnCorps un chef de file en santé et bien-être holistique dans l'Ouest-de-l'Île. **Exigences** - Diplôme d'ostéopathie (D.O.) - Membre en règle d'une...

  • Food Prep

    1 week ago

    Pointe-Claire, Canada Cafe Milano West Island Full time

    Cafe Milano - West Island (a new location of our trendy, Fast Casual restaurant) is seeking an enthusiastic and driven food preparation helper! Who we are We are a fast-casual restaurant in Montreal, established since 1971, with a second location in Laval and an upcoming West Island store front in the fall of this year! Our brand mission is to deliver a...

  • Barista

    1 month ago

    Pointe-Claire, Canada Cafe Milano West Island Full time

    Cafe Milano - West Island (a new location of our trendy, Fast Casual restaurant) is seeking a barista with a passion for coffee and people, who thrives on working in a fun and fast paced work environment! Who we are We are a fast-casual restaurant in Montreal, established since 1971, with a second location in Laval and an upcoming West Island store front...

  • Barista

    3 weeks ago

    Pointe-Claire, Canada Cafe Milano West Island Full time

    Cafe Milano - West Island (a new location of our trendy, Fast Casual restaurant) is seeking a barista with a passion for coffee and people, who thrives on working in a fun and fast paced work environment! Who we are We are a fast-casual restaurant in Montreal, established since 1971, with a second location in Laval and an upcoming West Island store front...

  • Barista

    1 week ago

    Pointe-Claire, Quebec, Canada Cafe Milano West Island Full time

    Cafe Milano - West Island (a new location of our trendy, Fast Casual restaurant) is seeking a barista with a passion for coffee and people, who thrives on working in a fun and fast paced work environmentWho we areWe are a fast-casual restaurant in Montreal, established since 1971, with a second location in Laval and an upcoming West Island store front in the...

  • Maintenance Director

    3 weeks ago

    Pointe-Claire, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...

  • Réceptionnist(E) / Adjoint(E) Administrative

    1 week ago

    Pointe-Claire, Canada Volvo West Island Full time

    Rejoignez le Groupe Taddeo Auto, propriétaire des concessions luxueuses Volvo Laval, Volvo West Island et Polestar Montréal. En tant qu'employeur de choix, nous offrons un environnement de travail accueillant, une équipe dynamique et des avantages compétitifs, notamment: - Salaire compétitif - Assurance collective avec programme d'aide aux employés -...

  • Parts Clerk

    3 weeks ago

    Pointe-Claire, Canada Volvo West-Island Full time

    Taddeo Auto Group, owner of the luxury dealerships Alfa Romeo Laval, Volvo Laval, Volvo West Island and Polestar Montreal, is an employer of choice offering a welcoming work environment, a dynamic team and a range of benefits, such as - Competitive salary; - group insurance with access to an Employee and Family Assistance Program - RRSP with employer...

  • Children Animators

    1 week ago

    Pointe-Claire, Canada Animation KIDZ Full time

    **Children Animators - West Island Summer Camp** Animation KIDZ is a company that specialize in children’s programming. We provide specialized activities (robotics, coding, arts, woodburning, lego, sports, etc.) for children ages 5 to 15. We aim to make it as fun as possible for both the children and the animator. Come and have an incredibly fun summer...

  • Receptionist/administration

    2 weeks ago

    Pointe-Claire, Canada Volvo West Island Full time

    Join Groupe Taddeo Auto, owner of the renowned Volvo Laval, Volvo West Island and Polestar Montreal dealerships. As an employer of choice, we offer a welcoming work environment, a dynamic team and competitive benefits, including: - Competitive salary - Group insurance with Employee Assistance Program - Employer contribution to Registered Retirement Savings...

  • Commis Aux Pièces

    2 weeks ago

    Pointe-Claire, Canada Volvo West-Island Full time

    Le Groupe Taddeo Auto, propriétaire des concessions luxueuses Alfa Romeo Laval, Volvo Laval, Volvo West Island et Polestar Montreal, est un employeur de choix offrant un milieu de travail accueillant, une équipe dynamique et une gamme d’avantages, tels: - salaire concurrentiel; - assurance collective avec accès à un Programme d'aide aux employés et...

  • Business Development Associate

    2 weeks ago

    Pointe-Claire, Canada ME Events Group Full time

    Marcus Evans, founded in 1983, is a global business intelligence and event marketing company, with 46+ offices in 20+ countries. Headquartered in the UK, we are rated in the top 20 UK companies for work/life balance. Working across all industry sectors our Summits, Conferences and Online Events brands deliver innovative high-level content, networking and...

  • Maintenance Director

    3 weeks ago

    Pointe-Claire, Canada COGIR Immobilier Full time

    Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...

  • Detailer / Car Washer

    4 days ago

    Pointe-Claire, Canada Volvo West Island Full time

    DETAILER / CAR WASHER JOB AT POINTE-CLAIRE FOR VOLVO WEST ISLAND.Expected salary rangeup to $23.00 / hWorkplace : Pointe-Claire, QCTasksInstallation of accessoriesInterior and exterior vehicle washLight paint polishingMove vehicles for departmentsPaint treatment applicationWax applicationREQUIREMENTSExperience1 year as Detailer / Car WasherDriver's...

  • Gérant(E) - Vélos Giant West Island

    2 months ago

    Pointe-Claire, Canada Giant West Island Full time

    Nous cherchons un(e) gérant(e) pour notre nouveau magasin de vélo dédié à la marque Giant, situé au Méga Centre Des Sources à Pointe-Claire. Le rôle se déroulera en 2 temps. 1. **Création du magasin** (Février-Mars) - vous participerez directement à la préparation pour l'ouverture: - Embauche du personnel - Aménagement du magasin - Mise en...

  • Crew Member

    1 month ago

    Pointe-Claire, Canada Cafe Milano West Island Full time

    Cafe Milano - West Island is now hiring! We are on the lookout for motivated crew members looking to work in a fun and dynamic environment. Crew Members at Cafe Milano learn valuable new skills that can help them develop a career for their future. They'll need to implement all the standard operational procedures of the company and make sure that every...