Merchandiser - London South

5 months ago

London, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Promotions Associate is a member of the Promotions Team, responsible for executing various merchandising strategies and weekly in-store promotions. This role also involves store maintenance such as hole checks, stocking shelves and merchandising.

**Main Responsibilities and Tasks**:
**Customer Service**
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Locates products in the warehouse.
- Guides customer to the location of requested items.
- Demonstrates product knowledge.
- Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.
- Deals with challenging situations in a professional manner.
- Supports a positive customer experience.

**Operations**
- Executing the tear down and set up of aisles for seasonal changeovers (ie. Halloween, Christmas, Summer sports, etc.)
- Executes the weekly deals and ensures the promotional items are placed and priced appropriately in the feature areas.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Operates computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems.
- Executes merchandise layout changes (set-up, maintenance, and removal of displays, signage, rollouts, and merchandising.
- Stocks shelves and merchandise display areas neatly, by following Promotions Manager directives and using modules and planograms as guidelines.
- Maintains the feature ends, side panels, and platform displays by replenishing as required to maximize sales and profits.
- Ensures merchandise is presentable for customers, including aisles being accessible for customers.
- Maintains promotional and seasonal merchandise.
- Maintains merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Removes stock belonging to a different location and replaces damaged or expired items when necessary.
- Ensures that product and overstock is placed in the appropriate locations.
- Secures heavy display items.
- Reports stolen and damaged goods to Management.
- Assists in maintaining quality presentation and in meeting store audit performance requirements in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).
- Completes necessary paperwork on a daily basis.
- Complies with company, store, department, and warehouse policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.

**Requirements**:

- Basic math skills.
- Computer literacy skills.
- Ability to work with mínimal supervision.
- Experience with locating systems an asset.
- Ability to work fast pace and adapt to change

**Required Skills and Abilities**:

- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Organizational skills with attention to detail.
- Ability to plan, prioritize, and complete detail-oriented tasks according to instructions and demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Results-oriented individual.
- Effective written and oral communication skills.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Supervisor, Warehouse Manager and Promotions Manager.
- Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark"s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Serv

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