![Landsea Tours & Adventures](https://media.trabajo.org/img/noimg.jpg)
Tour Reservation Executive
1 week ago
RESERVATIONS AGENT
**Job Opportunity**:
We are looking for extraordinary personalities to join our team. Do you enjoy talking to new people from all over the world and going out of your way to make their day? Are you a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our culture? With our ‘Tours & Adventures’ business adapting and growing with the ever-changing tourism industry, we require our Reservations Team to facilitate the promotion, sales and reservations of Landsea Tours & Adventures products and services. Reporting to the Reservations Manager, you bring passion, integrity, adaptability, and work well in a fast-paced environment.
**A day in the life of a Reservations Agent**:
- Communicates and works closely with Reservations Manager on a daily basis
- Complete tasks assigned by the Reservations Manager
- Ensure daily responsibilities are completed
- Accurately records guest reservations for all Landsea Tours & Adventures products
- Maintains comprehensive telephone coverage
- Provides personal and a high level of customer service
- Fulfills and coordinates last minute requests and reservations
- Keeps knowledge current regarding tour details, schedules, pick up times & hotel locations
- Works with other employees and management to prevent & solve problems as they arise
- Follows through on customer inquiries, requests & complaints to the satisfaction of the customer
- Elevates customer service issues to management when required
- Establishes rapport with hotel concierge, front desk agents, tour companies, etc.
**What you bring**:
- Some experience working in a sales/customer service environment
- Superior Customer Service Skills
- In-Depth Vancouver, Whistler and Victoria Knowledge
- Excellent interpersonal, communication and active listening skills
- Excellent verbal and written communications skills
- Base understanding of the destination travel/tourism industry
- Organized and detail oriented with thorough follow-up skills
- MS Office skills: Word and Excel
- Proficiency with Mac OS
- Team Oriented
- A pleasant phone manner
**What we offer**:
- Growth & learning opportunities
- Industry perks including the Tourism Passport Challenge
- Paid training
- Fun, social, and team-oriented work environment
- A sustainability-focused atmosphere
- Expected earnings: $18.00 - $20.00 per hour
**Application Process**:
If this sounds like you, and you would be excited to join our team, please send us a resume and cover letter telling us about you and why you would be the perfect addition to our team.
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Extended health care
- RRSP match
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- French (preferred)
Work Location: In person
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