Tour Reservation Executive

1 week ago


Richmond, Canada Landsea Tours & Adventures Full time

RESERVATIONS AGENT

**Job Opportunity**:
We are looking for extraordinary personalities to join our team. Do you enjoy talking to new people from all over the world and going out of your way to make their day? Are you a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our culture? With our ‘Tours & Adventures’ business adapting and growing with the ever-changing tourism industry, we require our Reservations Team to facilitate the promotion, sales and reservations of Landsea Tours & Adventures products and services. Reporting to the Reservations Manager, you bring passion, integrity, adaptability, and work well in a fast-paced environment.

**A day in the life of a Reservations Agent**:

- Communicates and works closely with Reservations Manager on a daily basis
- Complete tasks assigned by the Reservations Manager
- Ensure daily responsibilities are completed
- Accurately records guest reservations for all Landsea Tours & Adventures products
- Maintains comprehensive telephone coverage
- Provides personal and a high level of customer service
- Fulfills and coordinates last minute requests and reservations
- Keeps knowledge current regarding tour details, schedules, pick up times & hotel locations
- Works with other employees and management to prevent & solve problems as they arise
- Follows through on customer inquiries, requests & complaints to the satisfaction of the customer
- Elevates customer service issues to management when required
- Establishes rapport with hotel concierge, front desk agents, tour companies, etc.

**What you bring**:

- Some experience working in a sales/customer service environment
- Superior Customer Service Skills
- In-Depth Vancouver, Whistler and Victoria Knowledge
- Excellent interpersonal, communication and active listening skills
- Excellent verbal and written communications skills
- Base understanding of the destination travel/tourism industry
- Organized and detail oriented with thorough follow-up skills
- MS Office skills: Word and Excel
- Proficiency with Mac OS
- Team Oriented
- A pleasant phone manner

**What we offer**:

- Growth & learning opportunities
- Industry perks including the Tourism Passport Challenge
- Paid training
- Fun, social, and team-oriented work environment
- A sustainability-focused atmosphere
- Expected earnings: $18.00 - $20.00 per hour

**Application Process**:
If this sounds like you, and you would be excited to join our team, please send us a resume and cover letter telling us about you and why you would be the perfect addition to our team.

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- French (preferred)

Work Location: In person


  • Tour Coordinator

    6 days ago


    Richmond, Canada CAL Travel International Ltd. Full time

    Cal Travel & Tours, a Receptive Tour Operator with more than 20 years of standing in the industry located in Richmond, BC, is looking for a Tour Coordinator to join our family. The position provides excellent opportunities to learn and for continuous career growth. Full Time position available with the expected starting date in April...


  • Richmond, Canada Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...


  • Richmond, Canada Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...

  • Reservations Agent

    3 weeks ago


    Richmond, Canada Harbour Air Group Full time

    **NOW HIRING!** **Reservations Agent, Richmond** Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard...

  • Reservations Agent

    4 weeks ago


    Richmond, Canada Harbour Air Group Full time

    **NOW HIRING!** **Reservations Agent, Richmond** Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard...

  • Travel Tour

    3 weeks ago


    Richmond Hill, Canada UTOvacation Full time

    UTOvacation is one of North America's fastest-growing Tour Operators, sending thousands of individuals to Asia, Europe, and South America. With a 4/5 rating on TrustPilot, UTOvacation has a proven track record of success and customer satisfaction. It is now time to grow! - Plan and coordinate transportation, accommodations, insurance, and other travel...

  • Reservation Specialist

    2 months ago


    Richmond, Canada Royal Scenic Full time

    Join a growing, dynamic, successful and profitable company! Royal Scenic is a major air consolidator and tour wholesaler that serves the travel trade exclusively. Our job is to make it easier for travel professionals across the nation to serve their customers better. Immediate opportunities are available based in our **Richmond, BC office**. - Basic...


  • Richmond, Canada Royal Scenic Full time

    Join a growing, dynamic, successful and profitable company! Royal Scenic is a major air consolidator and tour wholesaler that serves the travel trade exclusively. Our job is to make it easier for travel professionals across the nation to serve their customers better. Immediate opportunities are available based in our **Richmond, BC office**. - Basic...


  • Richmond, Canada Executive Hotel Vancouver Airport Full time

    Executive Hotels & Resorts requires an energetic and helpful new Bellman / Driver responsible for providing our guests with a positive first and last impression, providing consistently excellent customer service. Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest...

  • Executive Assistant

    4 weeks ago


    Richmond, Canada WISDOM PRIVATE CONSULTING LTD Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Compile data to prepare documents - Prepare reports and others documents for consideration and presentation to executive committees and boards of directors - Analyze incoming and outgoing memoranda, submissions and reports - Prepare and...

  • Executive Assistant

    3 weeks ago


    Richmond, Canada HME Home Health Ltd. Full time

    **Job Overview**: This position is responsible for providing administrative support to an HME Senior Leadership. Hours for this role are **full-time**, **in-office**, based in our Richmond Head Office, Monday to Friday, **8:30 am** to **5:00 pm**. HME offers a competitive wage along with a full benefits package inclusive of extended medical benefits. **No...

  • Executive Coordinator

    3 weeks ago


    Richmond, Canada Rick Hansen Foundation Full time

    **Business Unit**: Office of Rick Hansen **Reports to**: Sr. Executive Assistant to the Founder, Office of Rick Hansen **Status**: Full-time, Ongoing **Salary Range**: $45,000.00 - $60,000.00 per year **Location**: RHF Office in Richmond, BC / Remote (hybrid) Founded on the legacy of Rick Hansen's Man In Motion World Tour, the Rick Hansen Foundation...

  • Executive Coordinator

    3 weeks ago


    Richmond, Canada Rick Hansen Foundation Full time

    **Business Unit**:Office of Rick Hansen **Reports to**: Sr. Executive Assistant to the Founder, Office of Rick Hansen **Status**:Full-time, Ongoing **Salary Range**: $45,000.00 - $60,000.00 per year **Location**:RHF Office in Richmond, BC / Remote (hybrid) Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation...

  • Executive Assistant

    2 months ago


    Richmond, Canada EAGLE DISPOSAL INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - Public administration - Business administration and management, general - or equivalent experience **Tasks**: - Establish and co-ordinate administrative policies and procedures - Analyze incoming and outgoing memoranda, submissions and reports - Prepare and co-ordinate the production and...

  • Executive Assistant

    3 weeks ago


    Richmond, Canada Ocean Gate Fishery LTD. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Establish and co-ordinate administrative policies and procedures - Analyze incoming and outgoing memoranda, submissions and reports - Prepare and co-ordinate the production and submission of summary briefs and reports - Prepare agendas and make arrangements for committee,...


  • Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • executive assistant

    1 week ago


    Richmond, British Columbia, Canada WISDOM PRIVATE CONSULTING LTD Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksCompile data to prepare documents Prepare reports and others documents for consideration and presentation to executive committees and boards of directorsAnalyze incoming and outgoing memoranda, submissions and reportsPrepare and co-ordinate the production and submission of summary briefs...

  • executive assistant

    1 week ago


    Richmond, British Columbia, Canada WISDOM PRIVATE CONSULTING LTD Full time

    Education: Secondary (high) school graduation certificateTasks- Compile data to prepare documents- Prepare reports and other documents for consideration and presentation to executive committees and boards of directors- Analyze incoming and outgoing memoranda, submissions, and reports- Prepare and coordinate the production and submission of summary briefs and...

  • executive assistant

    4 weeks ago


    Richmond, Canada WISDOM PRIVATE CONSULTING LTD Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksCompile data to prepare documents Prepare reports and others documents for consideration and presentation to executive committees and boards of directorsAnalyze incoming and outgoing memoranda, submissions and reportsPrepare and co-ordinate the production and submission of...

  • executive assistant

    4 weeks ago


    Richmond, Canada WISDOM PRIVATE CONSULTING LTD Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksCompile data to prepare documents Prepare reports and others documents for consideration and presentation to executive committees and boards of directorsAnalyze incoming and outgoing memoranda, submissions and reportsPrepare and co-ordinate the production and submission of summary briefs...