Customer Success Representative

2 months ago

Mississauga, Canada Loadlink Technologies Full time

**Customer Success Representative**

Are you seeking a **dynamic** company with a **vibrant** work culture and **work-life balance**? Join Loadlink Technologies, where your role shapes our image in Canada's thriving Tech and Transportation sectors. Our Customer Success team ensures the highest **quality** and **reliability** for our customers, embodying **professionalism** and **driving** business **expansion** as **brand ambassadors.**

**Why Top Talent Chooses Loadlink**:

- **Flexible Work Model**: Enjoy a balanced hybrid approach with 2-3 in-office days.
- **Vibrant Workplace Culture**: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
- **Competitive Compensation Package**: Benefit from an attractive salary, comprehensive benefits, performance bonuses, and an employee recognition program.
- **Secure Your Futur**e: Take advantage of our 50% RSP matching and stock purchase options to build long-term financial stability.
- **Generous Time Off**: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
- **Corporate Social Responsibility**:Make a difference by participating in events, fundraisers, and environmental initiatives.
- **Collaborative Environment**: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
- **Innovative Technology**: Work with cutting-edge tools and systems that keep us at the forefront of our industry.

**Responsibilities**:

- Become a brand enthusiast for our products and effectively communicate value propositions and sales opportunities
- Build relationships with preferred customers and internal stakeholders to grow existing business
- Provide exceptional customer service to our clients, addressing and troubleshooting to resolve any issues
- Bring your ideas and strategies to advance our company’s vision for the future
- Utilize our CRM to manage customers, opportunities, and accounts
- Actively participate in regular goal setting and team building sessions
- Training customers on how to use our software solutions

**What we’re Looking For**:

- Strong communication skills in English - written and verbal
- Previous customer service or sales experience (preferred)
- Good working knowledge of MS Office Suite and Salesforce (preferred)
- A positive and energetic personality who can articulate Loadlink’s value proposition
- Great multi-tasking abilities
- The ability to work independently and as part of a team
- Great problem-solving skills - someone who can think through problems and develop solutions quickly while always demonstrating a positive attitude
- An eagerness to learn and adapt to new processes and technologies effectively
- A go-getter mentality - someone not afraid to back down from a challenge

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Mississauga, ON L4Z 1H8

Application deadline: 2024-10-18

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