Bilingual Debt Counsellor

2 weeks ago

Laval, Canada Total Credit Recovery Limited Full time

**Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed**
- Thrives in the art of communication whether it be written or verbal
- Enjoy navigating through challenges by providing innovative solutions
- A great negotiator
- Is bilingual
- Has a minimum of 2 years of collections experience
- Be able to work independently and within a team to achieve performance goals
- Is detail oriented and can ensure adherence to regulatory requirements
- Thrives in a fast-paced environment
- Be legally entitled to work in Canada and successfully pass a criminal background check.

**What the role entails**:
Your role is primarily to contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner. When speaking to consumers you will:

- Propose solutions to address financial objectives such as debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Cleary and concisely document the details of each call
- Counseling customers on credit consequences
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files

**What’s in it for you?**
- Competitive salary
- Paid training
- Commission, contests and bonus plans
- Limited work from home opportunities are available
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement

**About us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website.

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