Service Parts Coordinator

3 months ago

Mississauga, Canada PCI Panasonic Canada Inc. Full time

Overview:
**WHO YOU ARE AT PANASONIC CANADA**:
This is a 100% onsite role. Office based work will be performed from our Mississauga office at Ambler Drive.

**Responsibilities**:
**WHAT YOU’LL DO**:

- Pickups daily parts and sales accessories from warehouse, ensures accurate and timely tracking of service receipt records, adheres to workspace placement requirements for example by model and part type, electrical/mechanical part.
- Completes parts inventory count every 3 months, prepares inventory adjustments for approval, and on approval enters them into AS-400 systems.
- Tracks and traces discrepancies and follows up as required. Ensures proper disposal of packing materials and maintains a clean and organized workspace.
- Liaises with 3rd party and internal staff regarding the daily inbound and outbound transaction of repairs and associated parts needed for the scheduled repairs. Identifies backorders, updates daily log parts transactions.
- Collaborates with teams to ensure efficient processing.
- Provides details on acceptable parts substitution as required, does the appropriate research to ensure recommendations are accurate.
- Confirms daily receipts by model and sn. Prepares technician assignment schedule and requests verification by the Lead Technician or Supervisor. Performs outgoing visual inspection of internally repaired products.
- Prepares required documentation for parts cross ship requests. Prepares parts of export documentation and ensures accuracy of the documentation prior to shipment and resolves or escalates discrepancies. Prepares items repaired or evaluated for shipping to appropriate factory and or Panasonic US including international shipments. Enters parts orders in SAP system for group.
- Provides backup support to the Service Administration department as required including but not limited to assisting with the completion of technical details on required documentation including workorders.

Qualifications:
**MUST-HAVES**:

- High School Diploma with a minimum of 2 years work experience in administration.
Create Today. Enrich Tomorrow.
- Most problem solving will be routine in nature any errors identified in daily receipts will be addressed with supervisor/manager.
- Provision of visual inspection of outbound inspection requires common sense analysis. The verification of inbound and outbound shipping accessories, and receipts requires attention to detail.
- Timely communication is required when responding to customers on inquiries through common mailbox.
- Must have excellent time management skills, work with internal technicians with outgoing repair inspection, and the coordination daily interactions with 3rd party.
- Must have good team approach, work closely with others to achieve department goals.
- Requires cordial exchange of information when discussing repair estimates and seeking payment from end customer.
- Requires a sensitivity for cross cultural diversity.

**NICE-TO-HAVES**:

- SAP and AS400 experience would be an asset.

**BENEFITS & PERKS - WHAT’S IN IT FOR YOU**:
Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
- Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
- Panasonic Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Generous Parental Leave Top Up
- Education Assistance Program/ Tuition Reimbursement
- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Employee Volunteer Program - Paid Time Off for Volunteer Days
- Onsite Events
- And many more benefits & perks

**WHO WE ARE**:
Meet Panasonic Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

**HOW TO APPLY**

Please include a PDF copy of your current resume.

**DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.**

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and pr

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