Veterinary Customer Service Representative

2 weeks ago

Mississauga, Canada Lakeshore Animal Health Partners Full time

**Job Overview**

**Lakeshore Animal Health Partners (“LAHP”)** is seeking a Customer Service Representative for our 24/7 emergency and referral hospital.

LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access to the same quality of healthcare available to their owners. We are looking to hire Customer Service Representatives for our 24/7 Emergency and specialty hospital.

The technical proficiency and medical equipment at Lakeshore Animal Health Partners equals or exceeds that found in many sophisticated human hospitals; our 3-Tesla MRI provides clinicians with exceptional diagnostic capabilities. Furthermore, AI-enabled software systems and our hospital design, informed by veterinarians in our network, help support our clinicians by keeping their focus on delivering high-quality care to patients.

**About the Role**
- Passion for what you do every day Enthusiasm, energy and a positive attitude
- Previous experience working in a veterinary clinic
- A strong desire to educate and build solid relationships with clients
- Strong communication skills
- An ability and desire to flourish in new environments

Under the supervision of the Office Manager, the duties and responsibilities of the CSR include, but are not limited to, the following:

- Excellent communication skills in English; proficiency in another language is a plus
- Triaging appointments/emergency walk-ins
- Ability to multi-task and prioritize tasks effectively
- Setting up new clients and patients in our electronic medical software (ezyVet)
- Follow through with pet insurance forms
- Financial transactions
- Admitting and discharging patients
- Provide clients and referring veterinarians with information regarding LAHP services
- Maintain a clean working environment - including reception desk, client waiting room and exam rooms
- Exemplary customer service skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Exceptional organization sills
- Thrives in a fast-paced environment
- Takes initiative and accepts accountability
- Eagerness to learn and ask questions
- Shift hours will vary_ (morning, afternoon, evenings, **overnights and weekends**).

**What LAHP Has to Offer You**
- Friendly and supportive work environment
- Mentorship
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career and career planning
- Commitment to the community and to helping pets in need
- Competitive medical and pet supply discounts
- Canada wide internal transfer opportunities

We offer an exciting work environment and an excellent compensation package. Benefits include medical/dental coverage, paid sick days, paid continuing education, uniform allowance and a generous pet discount.

**Ability to Commute/Relocate**: Mississauga, ON - reliably commute or plan to relocate before starting work (required)

**Education**:Secondary school (preferred)

**Experience**:

- Veterinary reception: 2 years (preferred)
- Customer service: 3 years (preferred)

**Work Location**: In person

We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- On-site parking
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Retention bonus

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-06-04
Expected start date: 2024-06-10

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