Veterinary Client Service

6 months ago

Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full time

The Veterinary Emergency and Referral Hospital of West Toronto in Mississauga, is a newly established after hours emergency clinic and referral hospital, offering urgent care to pets and their owners when their family veterinarian is closed along with specialty veterinary medicine. We have been operating since 2011 but will be moving into a new facility. We pride ourselves on providing compassionate urgent medical care to patients and clients after hours when their family veterinarian is closed. We are looking for an experienced veterinary receptionist/Animal Care Attendant (ACA) to join our team in a part-time/full time capacity. Every shift is different and offers an experience to learn and use your hands on skills.

You will work side by side with the Registered Veterinary Technicians and ER Veterinarian affording our clients the benefit of a personalized experience. Our patients are not just a number, your success will be connecting with our clients to help ease the stress and uncertainty of dealing with their sick pets.

**Requirements**:

- Ontario Secondary School diploma or equivalent.
- 1 year of experience working in a veterinary hospital setting.
- Ability to work overnights, weekends, and holidays.
- Ability to work 8-12 hour shifts.
- Excellent client communication skills.
- Ability to lift weights of up to 50 pounds.
- Eagerness to learn and grow.
- A passion for helping pets and their owners.
- Ability to work with a range of different people with different personalities.
- Comfortable in PC and Mac environments.

**Responsibilities**:

- Assisting the veterinarians and RVTs with patient care as a team and independently.
- Client communication (reception).
- Billing, processing payments/refunds and other office duties.
- Housekeeping duties including some cleaning of the facility and the patients.

What we offer:

- Work life balance is a priority when scheduling. We want you to be able to plan for "life", know your schedule months in advance
- Free parking, and stay connected with wi-fi connectivity.
- Health and Dental Benefits Package for full time employees.
- Discounted medical care for your own pets.
- Discounted pet food and supplies for your own pets.
- Uniform allowance
- Looking for something specific? We are open to discussing individual needs and helping to achieve your goals Let us know what you're looking for in this position that we may be able to help you with.

**NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
- Ethos Veterinary Health _
- offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. _
- Ethos Veterinary Health _
- is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation._

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