Veterinary Customer Service Lead
3 months ago
**Job Overview**
**Lakeshore Animal Health Partners (“LAHP”)** is seeking a Customer Service Representative for our 24/7 emergency and referral hospital.
LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access to the same quality of healthcare available to their owners. We are looking to hire Customer Service Representatives for our 24/7 Emergency and specialty hospital.
The technical proficiency and medical equipment at Lakeshore Animal Health Partners equals or exceeds that found in many sophisticated human hospitals; our 3-Tesla MRI provides clinicians with exceptional diagnostic capabilities. Furthermore, AI-enabled software systems and our hospital design, informed by veterinarians in our network, help support our clinicians by keeping their focus on delivering high-quality care to patients.
**About the Role**
- Passion for what you do every day Enthusiasm, energy and a positive attitude
- Minimum 2 years of experience in customer service or client-facing roles in a veterinary setting
- Special interest and previous experience in leadership and management
- A strong desire to educate and build solid relationships with clients and with your team
- Strong communication skills
- An ability and desire to flourish in new environments
Under the supervision of the Office Manager, the duties and responsibilities of the CSR Lead include:
- Excellent communication skills in English; proficiency in another language is a plus
- Create a schedule for the department that is equal and fair among all staff and taking in consideration the needs of the hospital and department
- Trouble-shoot the schedule when there is a staff shortage due to illness and vacation first and then report to the Office Manager
- Performance management and conflict resolution amongst team members
- Address client concerns or complaints with empathy and professionalism, escalating issues to the appropriate channels when necessary to ensure swift resolution
- A variety of administrative duties which include, but are not limited to: filing, tasks related to payroll and standard operating procedures for the hospital
- Addressing and responding to hospital reviews and helping to uphold good overall client satisfaction
- Provide training and guidance to less experienced CSRs to encourage growth and development in the team
- Other tasks_ the CSR Lead will perform include, but are not limited to:
- Triaging appointments/emergency walk-ins
- Ability to multi-task and prioritize tasks effectively
- Maintain client records, update patient files and assist with billing inquiries and insurance claims, ensuring accurate documentation and compliance with hospital policies
- Financial transactions
- Ability to work independently
- Ability to multitask and work in a fast-paced, high-pressure environment
- Successful coaching and mentoring skills
- Exemplary customer service skills
- Knowledge of veterinary terminology and procedures is desirable
- Proficiency in computer systems and electronic medical software (ezyVet)
- Strong attention to detail and organization skills
- Excellent written and verbal communication skills
- Exceptional organization skills
- Takes initiative and accepts accountability
- Shift hours will vary_ (morning, afternoon, evenings, **overnights and weekends**).
**What LAHP Has to Offer You**
- Friendly and supportive work environment
- Mentorship
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career and career planning
- Commitment to the community and to helping pets in need
- Competitive medical and pet supply discounts
- Canada wide internal transfer opportunities
We offer an exciting work environment and an excellent compensation package. Benefits include medical/dental coverage, paid sick days, paid continuing education, uniform allowance and a generous pet discount.
**Ability to Commute/Relocate**: Mississauga, ON - reliably commute or plan to relocate before starting work (_required_)
**Education**:Secondary school (_required_)
**Experience**:
- Veterinary reception: 2 years (_required_)
- Referral/Emergency Medicine (_preferred_)
We look forward to hearing from you
Pay: $24.00-$28.00 per hour
Expected hours: 40 per week
**Benefits**:
- Employee assistance program
- Flexible schedule
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (required)
**Experience**:
- Veterinary CSR: 2 years (required)
Work Location: In person
-
Veterinary Client Service
4 months ago
Mississauga, Canada National Veterinary Associates Full timeThe Veterinary Emergency and Referral Hospital of West Toronto in Mississauga, is a newly established after hours emergency clinic and referral hospital, offering urgent care to pets and their owners when their family veterinarian is closed along with specialty veterinary medicine. We have been operating since 2011 but will be moving into a new facility. We...
-
Veterinary Assistant/technician
4 months ago
Mississauga, Canada Millcreek Veterinary Clinic Full timeWe are a small animal companion veterinary clinic looking to expand our staff. We are looking to hire a friendly & ready-to-learn individual, preferably with veterinary experience. The common duties will be; preforming radiographs, handling cats & dogs, assisting with the Veterinarian with appointments, surgeries and various procedures, dispense medications,...
-
Veterinary Assistant/receptionist
1 month ago
Mississauga, Canada Millcreek Veterinary Clinic Full timeWe are a small animal companion veterinary clinic looking to expand our staff. We are looking to hire a friendly & ready-to-learn individual, preferably with some veterinary experience. The common duties will be; cleaning, handling cats & dogs, assisting with the Veterinarian, Veterinary Technician and Groomer, client communication, computer skills, handling...
-
Veterinary Assistant/receptionist
4 months ago
Mississauga, Canada Millcreek Veterinary Clinic Full timeWe are a small animal companion veterinary clinic looking to expand our staff. We are looking to hire a friendly & ready-to-learn individual, preferably with some veterinary experience. The common duties will be; cleaning, handling cats & dogs, assisting with the Veterinarian, Veterinary Technician and Groomer, client communication, computer skills, handling...
-
Veterinary Receptionist
3 months ago
Mississauga, Canada Westbridge Veterinary Hospital Full timeAre you the Mary or Larry Poppins we have been looking for? We are a busy, four Doctor, Veterinary Hospital with a wonderful reputation within our community. We are a strong team of compassionate and dedicated champions of animal care and we are looking for a wonderful addition to our team. Are you a bright and positive person? Do you naturally exude...
-
Veterinary Customer Service Representative
1 month ago
Mississauga, Canada Lakeshore Animal Health Partners Full time**Job Overview** **Lakeshore Animal Health Partners (“LAHP”)** is seeking a Customer Service Representative for our 24/7 emergency and referral hospital. LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access...
-
Veterinary Client Service
4 months ago
Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full timeThe Veterinary Emergency and Referral Hospital of West Toronto in Mississauga, is a newly established after hours emergency clinic and referral hospital, offering urgent care to pets and their owners when their family veterinarian is closed along with specialty veterinary medicine. We have been operating since 2011 but will be moving into a new facility. We...
-
Customer Service Representative
4 months ago
Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full time**NVA Compassion-First is now Ethos Veterinary Health We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a...
-
Veterinary Technician
4 months ago
Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full timeAre you a RVT who enjoys the thrill of not knowing what’s going to come in next? Do you enjoy thinking critically on your feet while learning new and advanced techniques? **Veterinary Emergency and Referral Hospital of West Toronto **located in Mississauga, ON is looking for talented RVT’s to join our diverse Surgery team! **$5,000 SIGN ON BONUS...
-
Veterinary Technician
4 months ago
Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full time**ob description** Are you a RVT who enjoys the thrill of not knowing what’s going to come in next? Do you enjoy thinking critically on your feet while learning new and advanced techniques? **Veterinary Emergency and Referral Hospital of West Toronto **located in Mississauga, ON is looking for talented RVT’s to join our diverse Emergency and Surgery...
-
Veterinary Team Leader
7 days ago
Mississauga, Ontario, Canada Clarksonvillageanimalhospital Full timeLead Our Veterinary TeamClarkson Village Animal Hospital is seeking a motivated and experienced Medical Director to join our team. As a Medical Director, you will be responsible for mentoring our veterinary team and serving as a role model for the hospital.Key Responsibilities:Provide professional veterinary services in accordance with the policies of the...
-
Veterinary Team Leader
7 days ago
Mississauga, Ontario, Canada Clarksonvillageanimalhospital Full timeLead Our Veterinary TeamClarkson Village Animal Hospital is seeking a motivated and experienced Medical Director to join our team. As a Medical Director, you will be responsible for mentoring our veterinary team and serving as a role model for the hospital.Key Responsibilities:Provide professional veterinary services in accordance with the policies of the...
-
Veterinary Receptionist
3 months ago
Mississauga, Canada Erin Mills Pet Hospital Full time**Erin Mills Pet Hospital** is seeking a skilled and compassionate Veterinary Receptionist to join our team. Located in a family-friendly neighborhood in Mississauga, ON, we are an individually owned, multi-DVM practice committed to providing high-quality care to our patients and exceptional service to their owners. As a Veterinary Receptionist, you will...
-
Veterinary Receptionist
4 months ago
Mississauga, Canada Erin Mills Pet Hospital Full time**Erin Mills Pet Hospital** is seeking a skilled and compassionate Veterinary Receptionist to join our team. Located in a family-friendly neighborhood in Mississauga, ON, we are an individually owned, multi-DVM practice committed to providing high-quality care to our patients and exceptional service to their owners. As a Veterinary Receptionist, you will...
-
Exotic Animal Medicine Specialist
3 weeks ago
Mississauga, Ontario, Canada Lloyd & Cowan Veterinary Recruitment Full timeExciting Opportunity for Exotics Veterinarian in a Dynamic Veterinary SettingWe are seeking an experienced and passionate Exotics Veterinarian to join our team at Lloyd & Cowan Veterinary Recruitment. You will have the chance to work with a variety of exotic animals in a modern facility with advanced technology. Our collaborative team is dedicated to...
-
Veterinary Assistant
4 months ago
Mississauga, Canada Derry Village Animal Clinic Full time**Derry Village Animal Clinic **is currently looking for an **_experienced_** veterinary assistant to join our growing and dynamic team! We are looking for an assistant with experience in an animal health setting, working knowledge of Avimark, the ability to show compassion and dedication to a fabulous clientele and can handle stress with a smile. At Derry...
-
Veterinary Assistant
4 months ago
Mississauga, Canada Truscott Animal Hospital Full timeAre you passionate about providing exceptional care to animals and extraordinary customer service to their owners? Do you thrive in a fast-paced veterinary environment? Truscott Animal Hospital is currently seeking a dedicated and motivated individual to join our team as an Exam Room Assistant. This is a full-time position with a well-established,...
-
Veterinary Team Leader
3 weeks ago
Mississauga, Ontario, Canada Clarksonvillageanimalhospital Full time $150,000Job Opportunity at Clarkson Village Animal HospitalJob Summary:We are seeking a highly motivated and experienced veterinary professional to join our team as a Medical Director at Clarkson Village Animal Hospital. As a key member of our leadership team, you will play a crucial role in shaping the future of our hospital and driving our mission to provide...
-
Veterinary Team Leader
3 weeks ago
Mississauga, Ontario, Canada Clarksonvillageanimalhospital Full time $150,000Job Opportunity at Clarkson Village Animal HospitalJob Summary:We are seeking a highly motivated and experienced veterinary professional to join our team as a Medical Director at Clarkson Village Animal Hospital. As a key member of our leadership team, you will play a crucial role in shaping the future of our hospital and driving our mission to provide...
-
Veterinary Assistant/receptionist
3 months ago
Mississauga, Canada Creditview-Eglinton Animal Hospital Full timePay: $19.00-$25.00 per hour Schedule: - 10 hour shift - 8 hour shift - Holidays - Monday to Friday - Weekends as needed **Experience**: - Veterinary Assistant: 1 year (preferred) - Veterinary Receptionist: 1 year (preferred) - Customer Service: 1 year (preferred) Work Location: In person