Solutions Manager

3 weeks ago

Toronto, Canada CPA Ontario Full time

**Utilize your Product Management Expertise to**

**Make an Impact on IT Services, Products and Solutions**

CPA Ontario is currently in search of a **Solutions Manager** who will be responsible for managing the development of new products and services and continuously improving existing ones. As part of our IT department, you will work closely with the development team, vendor partners, Project Managers, and other technical teams to ensure the products and services are developed and launched according to business users’ requirements and expectations while ensuring the desirability and viability of solutions over their lifecycle - from ideation to design and development, through to testing and implementation, as well as ongoing enhancements and support.

**What You’ll Be Doing**:
**Developing a product and service strategy and building a roadmap;** formulating a business case to secure funds, leading the definition of high-level product and service business requirements, working with the business and technical teams to develop and execute the RFP process to source vendors.

**Working collaboratively with business stakeholders**, IT teams, vendor partners, Program Managers and Project Managers to ensure effective cross-functional execution of projects including facilitating detailed requirements gathering, supporting design and/or engineering and planning, leading UAT test case development and testing.

**Managing enhancement requests for the assigned product portfolio**, allocating resources, and providing support.

**Developing and nurturing relationships with senior leadership** across the organization, anticipating and understanding their needs as well as providing updates and feedback on current solutions, services and projects.

**Building and maintaining vendor relationships** which includes keeping informed of any changes to a vendor’s services or products and managing their performance to ensure quality deliverables, timely execution, and on-budget delivery.

**Mentoring and supporting the growth of junior team members,** by providing guidance and direction to elevate the performance of the team so that we can meet or exceed our goals and objectives.

**Who You Are**:
A post-secondary graduate in Business, Mathematics, Engineering, Computer Science or other related discipline along with agile and scrum certification. Lean or Six Sigma Certification is considered an asset.

An IIBA certified professional with a minimum of 10 years progressive experience in business analysis and/or product management positions, with a focus on information technology projects.

Experienced in the management of vendor performance and capable of managing these partnerships while developing new relationships with ease.

An expert in the field of business analysis, process management, quality assurance, project delivery practices, and of standards across the project lifecycle; ITIL certification is considered an asset.

A decisive leader with strong interpersonal and relationship-building skills, able to mentor and coach others on the team.

A strategic and analytical thinker with demonstrated ability to manage multiple priorities simultaneously and deal with ambiguity.

Knowledgeable in product development processes, with an in-depth knowledge of the SDLC and Agile methodology, and the use of related tools, including Jira, Visio and Confluence.

An outstanding communicator - both written and verbal - with influencing skills required to drive dialogue with business partners while understanding their underlying needs and requirements and managing their expectations.

**What We Offer**:
**A fast-paced environment.** Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

**Flexible work environments. **As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.

**Diversity and inclusion.** We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

**Ongoing learning and career growth.** We want your career to skyrocket. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

**Focus on your well-being. **With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

**Who We Are**:
We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change

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