Head of Customer Success
6 months ago
Why Join Us
People are our greatest strength they are friendly, smart, and driven to build amazing products, we tackle challenges as a team, we are close-knit and scrappy. We offer flexible working hours and working options. Located in beautiful and funky Gastown we're close to transit, some of the best restaurants in Vancouver, and amazing view from the office. We also offer a generous stock option package, competitive total compensation, health benefits, and vacation. Our teams are motivated, talented, hardworking and have an entrepreneurial spirit. We enjoy making large impact at your company. We enjoy solving challenging problems rooted in real-world physics using science, imagination, creativity, and persistence.
Job description
We are looking for an experienced Head of Customer Success to join our growing company and manage the existing team, plus strategically grow the Customer Success department. You will be working with a talented and motivated team of Robotic Solution Engineers who are responsible for supporting our growing customer base. Your job will include:
- Optimize the process involving customer success and support including.
- Onboarding experience
- Processing customer requests and delivering results.
- Providing timely support
- Managing the whole process of system implementation
- Continuous development of help and support articles and videos and keeping them updated.
- Define KPIs and continuously track them to ensure the above process is working. Provide regular reports to COO.
- Design the most efficient team structure based on the above and hire the required people to deliver the results and support the company's customers all around the world.
- Develop and suggest new metrics as the company's business evolves to maintain customer satisfaction at the highest level possible.
Basic qualifications
- Minimum of 5 years of experience in customers service or sales
- Minimum of 3 years of experience in building and managing customer support and success teams.
- Strong communication skills
- Hands on expertise in using MS Office and support and ticketing platforms like Zendesk
- Strong analytical skills to analyze data and make informed decisions.
- Ability to build strong relationships with customers and other teams within the company.
- Ability to travel internationally
Desirable qualifications
- A bachelor's degree in business, marketing, or a related field is often preferred
- Experience working in the same role in startup companies supporting new and innovative services and/or products.
-
Head of Customer Success
6 months ago
Vancouver, Canada Parallel Domain Full timeAt Parallel Domain, we believe that autonomous systems - from self-driving cars to contactless delivery drones - have the opportunity to drastically improve the quality of life for billions of people. That is why we love what we do: enabling our customers to develop their technology safely using the Parallel Domain data generation platform. Our platform...
-
Customer Success Representative
6 months ago
Vancouver, Canada Pocketed Full timeSalary: $50,000 to $65,000 Pocketed is hiring a Customer Success Representative to join our team! Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give...
-
Head Chef
3 weeks ago
Vancouver, British Columbia, Canada The King's Head Inn Ltd. Full timeWe are seeking a highly skilled Head Chef to join our team at The King's Head Inn Ltd.About the RoleAs a Head Chef, you will be responsible for maintaining records of food costs, consumption, sales and inventory, as well as preparing and cooking meals or specialty foods on a regular basis.This is a permanent role, working 30-40 hours per week in a fast-paced...
-
Customer Success Specialist
6 months ago
Vancouver, Canada Lions Digital Studios Full time**About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...
-
Customer Success Representative
3 months ago
Vancouver, Canada Transoft Solutions Full time**About the Opportunity**: We currently have an opening for **Customer Success Representative** at our head office in Vancouver. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities. In this role, you will be...
-
Vancouver, British Columbia, Canada The King's Head Inn Ltd. Full timeWe are seeking a highly skilled and experienced Executive Culinary Director to lead our culinary team at The King's Head Inn Ltd.About the RoleThe successful candidate will be responsible for managing food costs, maintaining inventory levels, and preparing meals or specialty foods on a regular basis.This is a permanent role, working 30-40 hours per week in a...
-
Assistant to Head
2 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Administrative Support 4 (Gr8) Job Title Assistant to Head Department Administration & Operations | Department of Educational Studies | Faculty of Education Compensation Range $4,739.00 - $5,102.00 CAD Monthly Posting End Date November 13, 2024 Note: Applications will be...
-
Vancouver, British Columbia, Canada The King's Head Inn Ltd. Full timeWe are seeking a seasoned culinary professional to lead our kitchen team at The King's Head Inn Ltd.About the OpportunityThe ideal candidate will be responsible for overseeing food preparation, managing inventory levels, and developing menus to meet customer demands.This is a permanent role, requiring 30-40 hours of work per week in a fast-paced environment...
-
Customer Success Specialist
6 months ago
Vancouver, Canada EventConnect Full timeSalary: ABOUT EVENTCONNECT At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is...
-
Customer Success Director
2 weeks ago
Vancouver, British Columbia, Canada CoPilot AI Full timeLead Customer Success in a Scalable SaaS Start-upCoPilot AI is a pioneering SaaS company based in Vancouver, dedicated to humanizing digital interactions. We're looking for a seasoned Head of Customer Success to drive our customer success initiatives and lead our CS team.Company OverviewWe're a Vancouver-based start-up with a mission to innovate the way...
-
Head of Sales
1 month ago
Vancouver, Canada ExecThread Full timeThe Company is seeking a Head of Sales for the Americas region. This senior role involves working closely with the Managing Directors for EMEA and APAC to drive revenue and success in the Americas market. The successful candidate will be responsible for leading the overall sales strategy, with a focus on market penetration, expansion, and contributing to the...
-
Head of Sales
1 month ago
Vancouver, Canada ExecThread Full timeThe Company is seeking a Head of Sales for the Americas region. This senior role involves working closely with the Managing Directors for EMEA and APAC to drive revenue and success in the Americas market. The successful candidate will be responsible for leading the overall sales strategy, with a focus on market penetration, expansion, and contributing to the...
-
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Administrative Support 4 (Gr8) Job Title Assistant to the Head and Communications Assistant Department Administrative Support | Department of Anthropology Compensation Range $4,739.00 - $5,102.00 CAD Monthly Posting End Date November 26, 2024 Note: Applications will be...
-
Customer Success Specialist
4 weeks ago
Vancouver, Canada EventConnect Full timeABOUT EVENTCONNECT At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is located in...
-
Head Chef
4 weeks ago
Vancouver, British Columbia, Canada Cafe Medina Full timeCafe Medina is Seeking a Talented Head ChefWe are looking for an experienced and skilled Head Chef to lead our kitchen team at Cafe Medina. The ideal candidate will have a strong passion for cooking and a proven track record of delivering high-quality dishes in a fast-paced environment.Job Description:Prepare and Cook Complete Meals: Our Head Chef will be...
-
Head Mechanical Operations
1 week ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category IUOE 115 Job Profile IUOE - Head Mechanical Operations Job Title Head Mechanical Operations Department Mechanical Operations | Mechanical Trades | Building Operations Compensation Range $8,130.00 - $8,130.00 CAD Monthly Posting End Date December 13, 2024 Note: Applications will be accepted until 11:59 PM on the Posting...
-
Manager, Customer Success
3 weeks ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
-
Customer Success Manager
6 months ago
Vancouver, Canada Fobi AI Full time**About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...
-
Customer Success Representative
6 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Representative
6 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...