Help Desk Technician

3 weeks ago


Mississauga, Canada Beacon House International College Inc. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 to less than 7 months
- or equivalent experience
**Work setting**:

- School or educational institution/establishment
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Security software
- MS Office
- MS Windows
- Google Docs
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Flexibility
- Reliability
- Ability to multitask
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week


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