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Service Desk Agent
4 weeks ago
Maplesoft Group is currently seeking a Service Desk Agent for our private sector client.
The following responsibilities are associated with the “Statement of Work” but are not
limited to:
Responsibility Areas:
- Provide excellent customer service;
- Guide users through IT technical problem solving process;
- Accurately document user’s information in ticketing system during and after each call;
- Obtains critical customer information through help desk calls by asking questions regarding the customer’s issue;
Required Knowledge and Experience:
- Ticketing System experience
- Microsoft Office Suite experience;
- Excellent written and verbal communication skills;
- 2 years of related experience;
- High School diploma or equivalent with 1+ years of related technical support and/or help desk experience;
- Associates or Bachelor’s Degree in a relevant technical field.
We offer you:
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
- Flexibility to work from home
- Continuing education & training
- Tremendous potential with a growing organization
Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
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