Operations Manager

1 week ago


Surrey, Canada healthOne Physiotherapy Full time

**About us**

healthOne Physiotherapy & Hand Clinic Group is dedicated to providing advanced assessment and treatment techniques to address musculoskeletal dysfunction. We utilize an individualized, multidisciplinary and multimodal approach to patient care to achieve client-centered goals and optimal health. We believe and encourage ‘thinking outside the box’ - a principle we feel is vital in today’s healthcare delivery. We are a professional, customer-centric and collaborative company.

Our work environment includes:

- Work-from-home days
- Growth opportunities
- On-the-job training
- Social events

**Responsibilities**:

- Manage day-to-day operations across our 3 clinic locations.
- Manage reception, administrative and support staff and oversee staff scheduling.
- Develop and implement operational policies and procedures.
- Monitor performance of operations and staff.
- Plan and execute all aspects of hiring for reception, administrative and clinical staff.
- Collect, analyze and present key performance indicators.
- Manage supply inventories.
- Ensure customer concers are resolved in a professional manner, in line with healthOne's core values and standards of practice.
- Manage and maintain clinical and administrative systems (e.g. Jane App, WCB, ICBC and other 3rd party web portals).
- Plan and oversee facility and equipment maintenance, repairs.
- Oversee budgeting, reporting, planning, and auditing activities.
- Coordinate with other departments to ensure smooth operations.
- Develop strategies to improve efficiency and reduce costs.
- Other duties as required.

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Automobile allowance
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Willingness to travel:

- 75% (required)

Work Location: Hybrid remote in Surrey, BC


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