Housing Case Manager

4 months ago

Winnipeg, Canada Main Street Project Full time

Title: Case Manager

Location: Bell Hotel

Reports to: Program Manager, Case Management

**About the Position**:
The case management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants. Case managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants. Relationship building is the key function of this team.

Referrals into this team come from support staff within MSP or external agencies. They are reviewed by the Program Manager and assigned to a case manager based on the space within a caseload, the acuity of the participant and their immediate needs. Once assigned, the case manager meets regularly with participants within MSP and the community.

KEY RESPONSIBILITIES (Bell Hotel)
- Provide supportive and proactive approach to eviction prevention
- Provide an open and welcoming environment for tenants to share their housing concerns and address tenants housing needs
- Review any client risks or issues and utilize team approach to identify action plan
- Experience with Palliative and after death care
- Experience with Harm reduction in a supportive living environment

QUALIFICATIONS, SKILLS AND ABILITIES
- Bachelor's Degree in a relevant field. Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience will be considered in lieu of a degree.
- Demonstrated knowledge of case management principles and processes '“ eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
- Demonstrated experience developing and implementing care plans that promote positive health outcomes
- Experience creating and maintaining case plans, progress notes and other necessary documentation
- Experience working with Indigenous organization and/or communities
- Experience in working with culturally diverse populations
- Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
- Non-violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset

KNOWLEDGE, SKILLS, ABILITIES
- An understanding of and ability to work within the frameworks of client-centered care, self-determination, strength based approach, and trauma informed care
- Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
- Motivational interviewing skills
- Excellent verbal and written communication skills
- Knowledge of Indigenous History and Colonial History and it's impact on the reality of Indigenous people in Winnipeg.
- Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
- Indigenous language skills are considered an asset
- Knowledge of community resources available throughout Manitoba
- Knowledge of addictions, mental health diagnoses, and co-occurring disorders
- Knowledge and ability to adhere to confidentiality standards and legislation
- Ability to manage, assess, and work with challenging behaviors
- Ability to work independently, under pressure, in a team or independent setting
- Ability to effectively resolve and cope with conflict and/or crisis situations
- Strong collaboration skills, both with team members and with external partners
- Ability to model professional behaviors and demonstrate accountability with participants

CONDITIONS OF EMPLOYMENT
- Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
- Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
- Ability to work with individuals who use substances and/or experience mental health issues
- Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
- Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
- Ability to work with individuals who use substances and/or experience mental health issues
- Comfortable conducting participant in community including encampments, hotels, public housing etc.
- Comfortable providing transport for community members in company vehicle
- Ability to occasionally flex hours to meet participant needs

VALUES AND COMPETENCIES

Strong commitment to Main Street Project Core Values:

- Reducing Harm
- Truth and Reconciliation
- Anti-Oppression
- Trauma-Informed

Key Competencies
- Collaboration
- Crisis

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