Ebilling Coordinator

17 hours ago

Toronto, Canada Osler Full time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal field. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path. We care about our staff and the working environment here proves it.

Reporting to the Billing Manager, the eBilling Coordinator will be responsible for assisting in all phases of client eBilling. This includes eBill preparation, submission, appeals, tracking, high level issue resolution, reporting, records management and follow-up and communication with clients and Osler lawyers in relation to eBills. This is a detail oriented position with an emphasis on problem solving skills, reporting ability and superior client service. This role requires an intricate knowledge of the eBilling workflow, processes, systems and stakeholders.

**Major Responsibilities**
- Reviewing eBills and submitting them through eBillingHub or the client’s eBilling platform
- Track, follow-up and resolve issues for rejected eBills
- Provide regular updates to the Supervisor, eBilling to track progress on efforts and ensure all pending tasks are handled in a timely manner
- Ensure all pending eBill WIP is handled and billed successfully in a timely manner
- Understand where the gaps are pressure points are and ensuring nothing gets missed
- Analyze short payments on eBills and make internal adjustments to limit future reductions
- Be actively involved in eBilling process improvements including implementing and testing of system enhancements
- Provide back up and support for eBilling Team members
- Handle client eBilling inquiries
- Liaise between the Osler lawyers, assistants, Billing Team and clients to resolve issues and handle inquiries
- Maintaining accurate client and matter information with regards to eBilling
- Review of eBilling client billing guidelines and handling the necessary updates to ensure the firm is complaint with the client’s guidelines
- Train timekeepers and legal assistants on the client’s eBilling requirements and firm eBilling processes

**Position Requirements**
- Education and Experience_

This position requires a college diploma and three years of eBilling experience, preferably in a professional services environment or a law firm. An equivalent combination of education, training and experience may be acceptable.
- Knowledge and Skills_
- Knowledge of Aderant, eBillingHub, eBilling platforms (TyMetrix, Serengeti, CounselLink etc.) & Prebill Viewer is an asset
- Strong Microsoft Excel skills are an asset to create spreadsheets for review and tracking data
- Excellent communication and problem solving skills are required
- Ability to understand and adjust eBilling LEDES files for submission is required
- Analytical review to identify issues and drive resolution results
- Positive attitude, patience, resilience, and a sense of humor in the eBilling world a huge asset

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work partially in the office.

**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

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