E-billing Coordinator

3 months ago

Toronto, Canada Fasken Full time

Reporting to the eBilling Manager, the eBilling Coordinator is responsible for submission of electronic invoices and will provide support to the eBilling Team Lead with regards to troubleshooting any error with the LEDES (Legal Electronic Data Exchange Standard) files. The eBilling Coordinator assists with all tasks related to the timely and accurate upload of eBills within the stipulated deadlines and completes associated tasks assigned by the Billing Manager.

Hours of work are from 9 am to 5 pm. Occasional pre-authorized overtime may be required to meet client needs. This role offers a hybrid work arrangement.

**At Fasken, success means**:

- Having a strong client service approach - you’re ready, willing, and able to put our clients first and exceed their expectations
- Caring about one another - you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community
- Working collaboratively - you’re a self starter who values working in a collaborative team based environment
- Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties
- Approaching your work with agility and the willingness to learn and utilise new technology
- Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
- Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues
- Treating sensitive and confidential matters with discretion and diplomacy at all times

***Primary Responsibilities**:

- Review for accuracy and submit invoices to client systems using eBillingHub and other legal billing software
- Monitor and track acceptance or rejection notifications; work with Billing Manager to resolve
- Monitor shared eBilling mail inbox; research and resolve questions or forward questions to responsible colleagues as appropriate
- Liaise with billing coordinators to resolve billing setups impacting successful submission of eBills
- Submit client accruals, status reports, budgets, timekeeper rates and appeals to the client vendor systems as required
- Troubleshoot LEDES files to correct any errors so that the invoice can be successfully uploaded to the clients vendor system

**Additional Responsibilities**:

- Create and update eBilling training guides in order document internal processes and share information on best practices
- Assist with special projects as assigned by the Billing Manager
- Act as a point of contact for legal assistants and lawyers for questions and issues pertaining to e-Billing matters.

**Required Knowledge and Experience**
- College diploma in information technology, accounting or business administration
- A minimum of 1 year’ work experience in a similar role. Professional services experience is advantageous and preferred
- General knowledge of accounting functions, including invoicing and cash receipts, and basic knowledge working with budgets and invoice appeals
- Prior experience with Elite 3E or similar accounting software (Aderant, Mitratech, NetSuite, SAP)
- Experience working with e-Billing software: TyMetrix 360, Legal Tracker, CounselLink or Collaborati is strongly preferred
- Prior experience working with LEDES files is preferred
- Bilingual in English and French is an asset

**Diversity and Inclusion**

At Fasken we are committed to creating a diverse, equitable and inclusive Firm. Our commitment includes ensuring equitable access to employment and equitable opportunities to advance and succeed at the Firm.

**Accessibility and Accommodation**

**Background and Reference Checks**

Any offer of employment may be conditional upon references and full background checks including a criminal record check, a credit check, employment and educational verifications.

**Your Application**

**NO AGENCIES, PLEASE.

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