Trainer, Adoption

6 months ago

Toronto, Canada Softchoice Full time

The Trainer is a member of the Adoption & Change Management team, working with project delivery in a customer-facing role. The focus of the Trainer is on designing, developing, and delivering instructor-led training to our customers. In this role, you will work closely with the Adoption & Change Management Consultants and overall project team to ensure customer satisfaction by providing exceptional end user training.

We’re seeking a Trainer to deliver Softchoice’s instructor-led training, who is a great communicator and is passionate about teaching and driving adoption through direct engagement with our customers.

**As our Trainer, you will be responsible for working with the Softchoice project delivery team and the customer to**:

- Gather customer training requirements and deliver engaging instructor-led training courses on-site or remotely.
- Discuss and understand the customer environment and product features being deployed to define delivery strategies, learning needs, and optimal delivery methods.
- Define a training plan and coordinate training logistics.
- Customize training materials which may include: PowerPoint presentations, user quick reference guides, training videos, and/or user instructions.
- Deliver a customized training program at customer site or remotely.
- Contribute to cross-team efforts to provide and maintain customer facing documentation and training collateral.
- Observe and evaluate results and effectiveness of training sessions.
- Knowledge and familiarity with current end-user training methodologies and principles.
- 3+ years of experience designing and developing training plans and curriculum in a technology or software related environment.
- 3+ years of experience delivering exceptional instructor-led training, with a background and understanding of adult learning principles and training best practices.
- Demonstrated written and verbal communications skills at all levels of an organization including customers, vendors, business stakeholders, and executives.
- Excellent planning and analytics skills.
- Strong attention to detail.
- Skilled at prioritization of tasks and managing multiple projects simultaneously.
- An excellent working knowledge of Microsoft Office 365 and/or Cisco UC technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365, Cisco UC, and/or related technologies.
- The ability to travel up to 40% of the time.

**How Do We Hire Great People?**

**Need more convincing this is the right next step in your career? Here are the reasons why folks love working here**
- Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years
- Softchoice has been certified as a Great Place to Work in the United States
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Being part of a winning, high performance team
- Every employee gets two paid volunteer days per year
- We serve large and mid-sized clients from a variety of industries
- We’ve raised over $2 Million through our staff-run charity Softchoice Cares
- 1 in 5 employees have invested in an ownership position in Softchoice

**About Softchoice**:
Softchoice is one of the largest IT solutions and Managed Services providers in North America We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.
- Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.

**Accommodation**

EoE/M/F/Vet/Disability

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