Servicenow Administrator

3 months ago

Montréal, Canada Maples Group Full time

**Position**: ServiceNow Administrator
**Location**:Montreal

**About Us**

The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.

Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

**What’s it like to work here?**

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

**The Opportunity**

We are looking for an accomplished ServiceNow Junior Administrator to join our ServiceNow support/development team of our financial services business in Montreal.

Consistently recognised as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide. As part of our Montreal team you will:

- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
- Working closely with IT and business partners to configure and improve core platform capabilities

The ServiceNow Junior Administrator will be responsible for the day to day health of ServiceNow taking on administrator level BAU/adhoc requests for this system, assist in projects/growing requirements of the system across all modules and assist in the adoption of ServiceNow processes with the business

**What You Bring**
- Experience in IT Support or Infrastructure required
- 1 -2 years of experience with ServiceNow is a strong asset
- ITIL Foundation or higher is preferable
- General system support experience
- Ability to create strong business relationships at all levels.
- Ability to work under pressure whilst demonstrating a positive approach to work.
- Excellent communication skills (verbal, written and listening) including an excellent telephone manner.
- Ability to manage data and create reports / dashboards.

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Pageor on LinkedIn.

**Poste **: Administrateur ServiceNow
**Lieu de travail **:Montréal

**À propos de nous**

Le Groupe Maples est un leader mondial des services financiers auquel font confiance de nombreux gestionnaires de fonds de couverture, sociétés de capital-investissement et entreprises internationales parmi les plus importants au monde.

Nos équipes financières et juridiques, qui travaillent côte à côte, fournissent constamment des services primés à une clientèle mondiale, offrant ainsi des possibilités d’apprentissage et de carrière inégalées à nos 2 500 collègues dans le monde.

**Milieu de travail**

Nous sommes déterminés à exceller et la collaboration est la clé de notre réussite constante. Nous pouvons aller plus loin pour nos clients parce que nous allons aussi plus loin les uns pour les autres. Notre culture inclusive crée un environnement où les gens peuvent être eux-mêmes au travail, tout en donnant le meilleur d’eux-mêmes. Quel que soit votre lieu de travail au sein du Groupe Maples, vous ferez partie d’une équipe mondiale.

**L’occasion**

Nous recherchons un administrateur junior ServiceNow accompli pour se joindre à notre équipe de soutien/développement de ServiceNow au sein de notre activité de services financiers à Montréal.

Constamment reconnu comme l’un des meilleurs employeurs de Montréal, le Groupe Maples a établi ses activités dans le centre-ville en 2009. Notre bureau de Montréal illustre bien la richesse culturelle et l’esprit d’entreprise de notre organisation, avec plus de 300 collègues de 50 pays qui collaborent pour fournir des solutions de premier ordre à des clients du monde entier. En tant que membre de notre équipe de Montréal, vous devrez:

- Contribuer à l’élaboration et à la mise à jour de la documentation technique interne, des manuels, des politiques et des processus
- Travailler en étroite collaboration avec les partenaires informatiques et partenaires d’affaires pour configurer et améliorer les capacités de la plateforme de base

L’administrateur junior ServiceNow sera responsable de la santé quotidienne de ServiceNow en prenant en charge les demandes habituelles/ponctuelles au niveau de l’administrateur pour ce système, en offrant son aide pour les projets/exigences croissantes du système à travers tous les modules et en aidant à l’adoption des processus de ServiceNow a

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