Recreation Facility Clerk

3 weeks ago

Richmond, Canada City of Richmond BC Full time

**Recreation Facility Clerk**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Departmental Associate 5 at Minoru Centre for Active Living, this leadership position is focused on providing customer service excellence and general clerical support in the Recreation and Sport Services area. The initial location for this position is Minoru Centre for Active Living; therefore, the Recreation Facility Clerk provides administrative support and customer service leadership in the areas of Aquatics, Fitness, and Seniors at Minoru Centre for Active Living.

**Examples of key responsibilities include, but are not limited to**:

- Performing and delegating a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
- Providing customer service to internal and external contacts, and listening and responding to concerns.
- Providing accurate information, advice and referrals pertaining to recreation program opportunities and services.
- Recruitment and training of customer service staff, including regular full time and regular part time Cashier Receptionists, and auxiliary Recreation Customer Service Attendants.
- Providing direction, guidance and leadership to customer service staff auxiliary Recreation Customer Service Attendants, including scheduling, assigning and allocating tasks, monitoring work and communicating progress, and mentoring.
- Participating in planning, organizing, delivering, promoting and evaluating activities and services within a recreational facility.
- Providing support to, and being a key part of, a larger staff team as well as ensuring that the front office is well organized and welcoming to the community.
- Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns. Staying current on City policies, procedures and related strategies, and providing training and guidance as necessary.
- Coordinating and administering facility rental requests, including liaising with community groups and ensuring requirements are met.

**Knowledge, Skills & Abilities**:

- Ability to courteously and effectively deal with the public in providing information and assistance regarding recreation activities and programs.
- Ability to provide customer service excellence in a responsive, timely and resourceful manner.
- Ability to use appropriate discretion and tact to discuss issues and challenges in an effective manner.
- Ability to perform cashiering duties accurately, including processing transactions and cash handling.
- Ability to provide direction and guidance to others by assigning tasks and allocating work.
- Ability to prioritize competing demands, work well under pressure and deal with stressful situations in a professional manner.
- Ability to understand and carry out oral and written instructions.
- Ability to compose various types of written communication, such as standard and non-standard correspondence and reports.
- Ability to work both independently and interdependently while exercising sound judgement, troubleshooting, resourcefulness and initiative.
- Ability to establish and maintain effective relationships with a variety of groups, businesses and community association or society members.
- Knowledge of corporate and departmental policies, practices and strategies related to and guiding the work performed.
- Knowledge of clerical and record keeping procedures.
- Knowledge of modern office practices and procedures.
- Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
- Knowledge of business English, spelling, punctuation and math.
- Knowledge and skill in using PerfectMind or a similar recreation registration software.
- Ability to use REDMS or a similar records management system.
- Ability to successfully pass a Police Information Check.

**Qualifications and Experience**:

- Completion of Grade 12 or equivalent.
- Computer and keyboarding skills or an equivalent combination of training and experience may be considered.
- Previous customer service training and experience, and cash handling experience, preferably in a public recreation and aquatics facility.
- First Aid and CPR certificate is preferred.

**Working Conditions**:

- Duties are performed in an office environment.
- May encounter upset or unpleasant customers

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Regular Full-Time
- Duratio

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