General Manager of Restaurants

6 months ago

Toronto, Canada Eataly North America Full time

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

**Job Description**:
Each Eataly location has multiple full-service, sit-down restaurants featuring authentic Italian dishes made with the highest quality, seasonal ingredients. Meat dishes, seafood dishes, pasta, pizza, street food - you can find it all in our various restaurants

The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams. Reports to the Director of Store Operations and oversees the team of Restaurant Assistant General Managers.
- Partners with senior leaders and Corporate to plan, implement and direct all preparations for the opening and management of Eataly Toronto’s restaurants
- Organizes and oversees the store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
- Provides a steady leadership presence on the floor, monitoring guest, food and team member service
- Ensures exceptional service standards are consistently met and that activities are carried out effectively
- Recruits and leads of a team of managers: sets departmental goals, understands operational needs, provides training and motivation, and encourages interdepartmental collaboration
- Forecasts food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment
- Manages the P&L of restaurants, analyzing financial data and developing strategies around pricing, merchandizing and promotions to increase efficiencies and drive sales
- Collaborates closely with the Executive Chef and Back of House team to plan menus and activities
- Partners with Marketing, Retail and Quick Service Restaurants to plan and execute promotions and events
- Participates in employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations
- Documents, investigates and resolves employee and guest incidents
- Performs other duties as required or assigned

**Qualifications**:

- Bachelor’s Degree
- 6+ years of front of house management experience in a high-volume, fast-paced restaurant
- Exceptional communication, leadership, motivational and team-building skills
- Demonstrated problem-solving, organizational, analytical and business management skills
- Advanced proficiency in Microsoft Office
- Experience with Italian cuisine and wine highly preferred

**Job Requirements**
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Availability to travel up to 10% of the time

Additional Information
**Benefits and Perks**
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more

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