Foh Associate

6 months ago

Toronto, Canada Sweat and Tonic Full time

Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. At our historic 3-story facility at Yonge and Shuter, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience under one roof. Expert instructors from our boutique fitness studios design and lead 205+ classes weekly, comprising highly personalized Yoga, HIIT and Ride classes. Premium café, spa, and bar offerings provide the opportunity to recharge, recover and reignite. Creative lounge spaces inspire collaboration and innovation.

**We are seeking a committed and enthusiastic Full-Time Front Desk Associate at Sweat and Tonic - Yonge/Shuter who is eager to advance their career and provide exceptional guest experiences. As a valued member of the Front of House team, you will actively engage with guests and foster positive relationships within our community. Your responsibilities will include assisting guests throughout their entire studio experience.**

**Primary Job Responsibilities**
- Support the Shift Manager to provide seamless studio operations.
- Assist in training and guiding new team members and Sweat Equity.
- Act as a coach, providing guidance to help team members prioritize tasks effectively.
- Professionally greet and assist members and guests.
- Support the Shift Manager in various studio technical difficulties.
- Assist in maintaining orderly and clean studio spaces, common areas and retail area.
- Respond and assist with guest inquiries, concerns and discrepancies.
- Maintain/update guest accounts.
- Answer phone calls in a professional and timely manner.
- Conduct comprehensive studio tours for new guests.
- Assist with studio opening/closing procedures.
- Deliver exceptional guest services that align with standard operating procedures.
- Willingness to safely de-escalate situations of shoplifting and/or trespassing (formal training will be provided).
- Aid in ad hoc tasks for other departments.

**Qualifications**
- 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand.
- Proficient in both written and verbal communication, demonstrating excellent communication skills.
- Exceptional customer service abilities, dedicated to delivering outstanding service experiences.
- Self-motivated with a strong orientation to work collaboratively and an ‘all hands on deck’ attitude.
- A personal interest in health and fitness would be considered an advantage.

**Compensation and Benefits**
- Competitive hourly wage dependent on experience.
- 10% annual bonus plan
- Quarterly bonus incentive program
- Comprehensive health benefits
- Unlimited S&T membership for you and a loved one
- Additional paid vacation day on your birthday
- Annual salary appraisal
- 40% off at Sweat and Tonic shop
- 20% off at Tonic Bar
- Access to discounts at up to 5,000 retailers across Canada
- Employee Assistance Program
- Top-up parental leave
- Up to $2,500 tuition reimbursement annually

**About You**

You are an accomplished team player who works cross functionally with a diverse team. You possess excellent problem solving skills and an ability to take initiative and assist with studio tasks and finding effective solutions without direction.

Additionally, all FOH Associates will receive training on non-physical de-escalation in challenging situations and inventory loss management (theft) with members of the downtown community.

**Inclusion and Equal Opportunity Employment**

We are an equal-opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**Why should you work for Sweat and Tonic?**

**Inclusion and Equal Opportunity Employment**

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**To learn more about Sweat and Tonic**:

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