Manager, Client Experience

7 months ago

Vancouver, Canada Sephora Full time

**Job ID**: 234998
**Store Name/Number**: BC-Robson Street (0846)
**Address**: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Client Experience Manager

    2 months ago

    Vancouver, Canada The Golden Room Full time

    **Job Overview** **Duties** - Lead and supervise the client experience team to ensure high-quality service delivery. - Analyze client feedback and data to identify trends and areas for improvement. - Develop and implement strategies to enhance overall client satisfaction. - Communicate effectively with clients to address concerns, resolve issues, and...

  • Manager, Client Experience

    6 months ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 244030 **Store Name/Number**: BC-Robson Street (0846) **Address**: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes...

  • Manager, Client Experience

    6 months ago

    West Vancouver, Canada Sephora Full time

    **Job ID**: 234449 **Store Name/Number**: BC-Park Royal (0590) **Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes...

  • Client Experience Account Manager

    6 months ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**: Peninsula Employment Services Ltd. **Job Title**: Client Experience Account Manager **Department**: Client Experience **Salary**: $50,000 - $55,000 per annum; commensurate with experience **Location**: Vancouver, BC. **This is an on-site position.** **About Us** Peninsula Canada is a provider of external HR and OHS solutions; including,...

  • Client Experience Strategist

    1 month ago

    Vancouver, British Columbia, Canada Bureau Veritas Group Full time

    OverviewBureau Veritas Group is committed to delivering exceptional quality and service in the energy, environmental, and minerals industries. As a Client Experience Strategist, you will play a crucial role in driving seamless client experiences throughout the customer life cycle.Estimated Salary Range$80,000 - $120,000 per year, depending on work location...

  • Client Experience Coordinator

    6 months ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Client Experience Coordinator

    6 months ago

    Vancouver, Canada Cartier Full time

    Reference Code: 95206**Client Experience Coordinator (Temporary Assignment) - Vancouver**: - Vancouver, BC, CA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate...

  • Team Lead, Client Experience

    6 months ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 237567 **Store Name/Number**: BC-Pacific Centre (0528) **Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location....

  • Client Experience Specialist

    6 days ago

    Vancouver, British Columbia, Canada RBC Full time

    About the RoleWe are seeking a highly skilled Client Experience Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth through your expertise in client-facing sales.Key ResponsibilitiesProactively engage with clients to understand their banking needs and...

  • Multilingual Client Experience Specialist

    1 week ago

    Vancouver, British Columbia, Canada Equitable CA Full time

    Company OverviewAt Equitable Canada, we believe that a healthy work-life balance is essential for our employees' growth and success. Our company culture emphasizes the importance of client service, teamwork, and community involvement.Salary: $65,000 - $85,000 per annum, based on experience.Job DescriptionWe are seeking a highly skilled Multilingual Client...

  • Team Lead, Client Experience

    6 months ago

    West Vancouver, Canada Sephora Full time

    **Job ID**: 231841 **Store Name/Number**: BC-Park Royal (0590) **Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Temporary Client Experience Coordinator

    6 months ago

    Vancouver, Canada Cartier Full time

    Reference Code: 100723**Temporary Client Experience Coordinator - Vancouver**: - Vancouver, BC, CA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+...

  • Seasonal Client Experience Coordinator

    7 months ago

    Vancouver, Canada Cartier Full time

    Reference Code: 95449**Seasonal Client Experience Coordinator - Vancouver**: - Vancouver, BC, CA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+...

  • Greeter & Client Experience Coordinator

    2 weeks ago

    Vancouver, Canada Transcend Specialized Dentistry Full time

    **Job Title: Clinic Greeter & Client Experience Coordinator** Location: Downtown Vancouver - Transcend Specialized Dentistry Position Type: Part-time (3 days a week) with potential to transition to full-time (5 days a week) Hours: 8:30 AM - 5:30 PM (No evenings or weekends, unless requested) Salary Range: $24 - $28 per hour, depending on...

  • Seasonal Client Experience Coordinator

    4 months ago

    Vancouver, Canada Cartier Full time

    Job mission KEY RESPONSIBILITIES At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the...

  • Luxury Client Experience Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Cartier Full time

    About the RoleWe are seeking an exceptional individual to join our team as a Luxury Client Experience Specialist. This is a unique opportunity to work in a fast-paced, dynamic environment where you will have the chance to make a real impact on our clients' experiences.Key ResponsibilitiesCreate unforgettable client experiences by providing personalized...

  • Chief Client Experience Director

    2 weeks ago

    Vancouver, British Columbia, Canada Creator Full time

    Discover a challenging and rewarding opportunity as Chief Client Experience Director at Creator, a leading influencer marketing platform.Ahead of our meteoric rise in the startup ecosystem, we're recognized for revolutionizing social commerce and connecting creators, influencers, and brands. Our platform is engineered to streamline operations, optimize...

  • Client Experience Coordinator

    6 months ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery, optimizing the health and wellness of our clients through cutting-edge evidence-based medicine and highly personalized care plans. Guided by values of innovation, excellence, and genuine compassion, our collaborative team is dedicated to treating every individual as if they...

  • Luxury Client Experience Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Aritzia Full time

    The RoleWe are seeking a highly skilled Luxury Client Experience Specialist to join our team.As a key member of our client service team, you will be responsible for delivering exceptional customer experiences across all channels, including Live Chat, Phone, and Email.You will sell clothes and build client confidence through unparalleled styling expertise.You...

  • Retail Business Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Revolution Yacht Experience Ltd Full time

    Job Title: Retail Business ManagerWe are seeking a highly motivated and experienced Retail Business Manager to join our team at Revolution Yacht Experience Ltd.About the Role:The ideal candidate will have a proven track record in managing daily operations, maintaining inventory, and providing excellent customer service. Strong communication and leadership...