Customer Service

2 months ago


Regina, Canada Dance City Full time

**Job Title**: Enrollment Coordinator & Client Experience Ambassador

**Location**: Dance City, 3889 Arcola Avenue East, Regina SK.

Are you someone who loves connecting with people, thrives in a lively, supportive environment, and wants to play a key role in helping a creative community grow?

Dance City is looking for a passionate, detail-oriented Enrollment Coordinator & Client Experience Ambassador to be the welcoming face and guiding hand for our clients. This role is for someone who wants to make a genuine impact and feels excited by the chance to join a positive, mission-driven team.

**Position Overview**:
This is not just a job - it's a role at the heart of our studio You’ll handle everything from customer service and enrollment management to supporting our mission to create a safe, inclusive space where passion and excellence thrive. Guided by our core values, including “One Team, One Goal” and “Excellence in Everything We Do,” you’ll be integral to our clients’ Dance City experience.

**Key Responsibilities**:
**Customer Engagement & Inquiries**

**Enrollment Management**
- Support clients through their journey with us, from guiding them in class selection to coordinating re-enrollments, class trials, and studio tours.

**Client Relationship Building**
- Develop and nurture client relationships, actively seeking to understand their needs and recommend suitable programs.

**Studio Coordination**
- Ensure our studio environment feels welcoming and organized, updating lobby music and marketing materials to match our vibrant energy.

**Sales Support & Marketing**
- Work with our sales and marketing teams to promote classes and increase enrollment, assist with lead generation, and handle retail sales of uniforms and merchandise.

**Core Values in Action**
- Lead with our values in every interaction, fostering a safe, inclusive, and growth-focused environment for both clients and team members.

**Qualifications**:

- Strong communication skills in English (verbal and written).
- Customer service and/or sales experience (an asset).
- Proficiency with G-Suite (Drive, Docs, Sheets) and familiarity with project management tools like Asana.
- Passion for client care, organization, and creating memorable experiences.
- Dance background is an asset but not essential - bring your enthusiasm for helping others shine

**Why Join Dance City?**

Be part of a team that celebrates growth, creativity, and passion every day. This is a space where you can grow professionally while making a meaningful impact in the lives of our students and clients. We offer growth opportunities within the studio, and benefits are available to employees working 20+ hours weekly after the probationary period. The hourly pay rate for this position is $15 - $18 per hour.

**Job Types**: Full-time, Part-time

Pay: $15.00-$18.00 per hour

**Benefits**:

- On-site parking

Work Location: In person


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