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Call Customer Service

3 months ago

Regina, Canada Eric's Burner Service Inc. Full time

_**Role Accountabilities**:_
- Take Inbound calls in relation to Operational enquiries and to enter bookings
- Make outbound calls to advise of completion of jobs
- Meet KPI Grade of Service
- Provide exceptional Customer service with the ability to handle customer complaints
- Act as escalation point for more complex calls
- Ensure escalation immediately when calls are queuing
- Liaise with operations to ensure prompt and efficient service
- Assisting in reporting
- Other responsibilities and accountabilities as directed by the management team
- **Essential Experience**:_
- Ability to review and assess workflow and adjust priorities as identified
- Strong customer focus and centricity
- Excellent communication both written and verbal with internal and external stakeholders and suppliers
- High level of administrative and Customer service experience in a call centre environment
- Knowledge of Microsoft Office, Excel and Outlook
- Multi-Tasking

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $19.00-$28.78 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Relocation assistance
- Work from home

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: On the road