Order Desk, Customer Support
3 weeks ago
**Position Overview**:
The Order Desk Associate plays an important role in ensuring efficient and accurate order processing and customer service within a retail store environment. They are responsible for receiving and processing customer orders, managing inventory, and providing support to customers regarding product inquiries, order status, and other related matters.
**Key Responsibilities**:
- **Inventory Management**: Monitor inventory levels and availability of products to fulfill customer orders. Coordinate with the store's team to restock items as needed and update inventory records to ensure accuracy.
- **Customer Service**: Provide friendly and professional assistance to customers regarding product inquiries, pricing, availability, and order status. Address customer concerns or complaints promptly and escalate issues to the appropriate personnel when necessary.
- **Communication**: Maintain clear and timely communication with customers regarding order updates, delivery schedules, and any delays or issues that may arise.
- **Administrative Tasks**: Perform various administrative duties related to order processing, such as filing paperwork, updating customer records, and generating reports on order status and sales performance.
**Qualifications**:
- Previous experience in retail, customer service, or order processing preferred.
- Strong communication skills, both verbal and written, with a friendly and customer-focused demeanor.
- Attention to detail and accuracy in handling order data and inventory records.
- Ability to multitask and prioritize tasks in a fast-paced retail environment.
- Proficiency in computer systems and software for order management and inventory tracking.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay: $16.00-$17.00 per hour
Expected hours: 35 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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