Parts Counterperson/ Order Desk

3 weeks ago

Winnipeg MB, Canada Maxim Full time

PARTS COUNTER – ORDER DESK – Winnipeg, MB 

Do you have technical knowledge of heavy-duty truck and trailer parts?Do you enjoy helping customers with their parts products requirements? As a Parts Counter- Order Desk person, y ou will sell parts to customers by providing technical expertise and customer service to ensure profitable sale of parts and development of long-term customer relationships.

Hours: Monday to Friday, 9:30am – 6:00pm

Responsibilities

  • Sells parts to customers and builds customer relationships over the phone by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment.Inputs lost sales into Karmak business system.
  • Increases sales and decreases obsolete stock by:
  • Making suggestions on parts & up-selling products
  • Advising customers on product applications
  • May help to fill Sales Representative’s orders and identify potential customers
  • Sources parts for select customers by phoning suppliers and competitors.Seeks technical information regarding new and current products.
  • Performs parts counter sales to customers in person as required. This includes accepting returned good from customers for a credit.
  • Participates in annual parts inventories, clean-up, and preparation work.

Qualifications

  • 2 years’ experience with heavy-duty truck parts to ensure the ability to identify
  • 2 years’ customer service experience
  • Prior parts sourcing or purchasing of products an asset
  • Customer service focus & ability to build relationships
  • Able to up-sell products to customers
  • Professional phone manner
  • Strong numbers orientation & attention to detail
  • Basic computer knowledge ( email, Internet, keyboarding ) with ability to learn in-house systems
  • Karmak computer knowledge preferred
  • A team player, shows initiative, and a learner attitude
  • Able to lift 50 pounds without assistance
  • Mechanical aptitude demonstrated through informal automotive/truck mechanical experience an asset

Why choose Maxim?

  • A competitive hourly wage

Maxim Truck & Trailer Donates $50,000 to 10 Food Banks Across Canada

National Trucking Week Capped Off With a Truck Pull at Maxim Truck & Trailer

Maxim Truck & Trailer Raises Over $35,000 for Harvest Manitoba at Charity BBQ

Maxim Gives Free Meals to Truck Drivers During Covid-19

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