Is Support Assistant Part-time

3 weeks ago


Brantford, Canada Bayshore HealthCare Full time

Make “being the difference” your Career.
Bayshore is looking for a **Part-time IS Support Assistant** to join our amazing team. Hours are anticipated to be 11:00am - 3:00pm, Monday through Friday.

The** IS Support Assistant **is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting into **Manager, IT Branch Support and Experience**, this role will collaborate and have a **strong dotted line **to their respective Area Directors to analyze trends and identify roadblocks within their regional branches for a swift resolution.

You will have the opportunity to solve complex incident escalations and be involved with a variety of projects and tasks that contribute directly to your regional branches’ growth. This role will cover the Brantford Kitchener branches.

**Duties and Responsibilities**
- Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore’s IT asset management processes.
- Follow documentation for technical procedures, policies and standard processes related to IT Operations.
- Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, printers, software, and peripherals via SCCM.
- Identify technical issues with accounts and reports to Manager for resolution.
- Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to completion via the ticketing tool (Service Now).
- Assess system configuration needs based on technical trends and branch user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience.
- Maintains awareness of evolving technical and branch business capabilities and needs.
- Work with PD&UX and ADs to plan implementation and integration of new technologies.
- Responsible for documenting processes and creating SOPs.
- Act as the main point of contact for all escalations of IT issues across the regional branches and resolve in a timely manner.
- Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved.
- Build strong relationships with Area Directors and branch employees to ensure IT processes and capabilities are well integrated and remain agile with branches’ growth plans.
- Adheres to defined Bayshore IT Service Management processes - change, incident, knowledge, problem, request, and service level management.
- Collaborates with PD&UX, Area Directors and IT Business Office on key projects, and ensures alignment of activities, field staff experience and technical approach.
- Adheres to defined Bayshore IT Service Management processes - change, incident, knowledge, problem, request, and service level management.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- **Additional duties as assigned by Manager, IT Branch experience in partnership with Area Director**

Qualifications - External

**Education**
- Completion of a college diploma/degree in Information Technology/Computer Science or a related field - or a combination of education, training and experience deemed equivalent.
- Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.)
- ITIL v3/v4 Foundation certificate preferred.

**Experience**
- Minimum 2-3 years experience with IT Infrastructure and Desktop Support Services.
- Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
- Knowledge and experience working with Citrix to assist and support Citrix users.
- Experience with ticket management tools such as Remedy, Service Now etc.
- Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware.
- Office 365 knowledge and administration.
- Understanding of VoIP, analog phone lines, end user security malware and anti-virus solutions.
- Demonstrated understanding of operating systems, network technologies, firewalls, and routers.

**Other Skills And Abilities**
- Possess a passion/ great enthusiasm for the delivery of exceptional customer service, exceptional telephone etiquette skills and the ability to support end users face to face and remotely with varying levels of computer skills. A genuine desire and commitment to helping/supporting other



  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Brantford, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...


  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor for an outgoing, fun individual to support an individual acquire their post secondary education in Brantford, ON. This position involves attending classes with an individual living with dual sensory impairment so that...


  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor for an outgoing, fun individual to support an individual to join our team in Brantford, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so...


  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor for an outgoing, fun individual to support an individual to join our team in Brantford, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so...


  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Brantford, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...


  • Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Brantford, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...


  • Brantford, Canada St. Leonard's Community Services Inc Full time

    **ABOUT US** St. Leonard’s Community Services has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults and families within the communities we serve. **Our Values** These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to...


  • Brantford, Canada St. Leonard's Community Services Inc Full time

    **ABOUT US** St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families. **Our Values** These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you! - Inclusive -...


  • Brantford, Canada KeepRite Refrigeration Full time

    **Who are we?** * About the Role:* The Administrative Assistant is responsible for supporting the HR department by performing administrative functions and assisting with HR-related duties. Tasks will include providing daily coverage of lunch and breaks for reception/ switchboard, assisting with recruitment and onboarding, maintaining employee records,...


  • Brantford, Canada REMAX Twin City Realty Inc. Full time

    We are looking for a professional and organized Office Administrator to support our busy office of Realtors and provide exceptional customer service to clientele. The individual we are looking for will be able to successfully maneuver working in a fast-paced environment and able to learn quickly. We pride ourselves in recruiting energetic, conscientious, and...


  • Brantford, Canada Mississauga Podiatry Full time

    Part-time Podiatric assistants position available, starting approximately Mid-May. We are a foot clinic and thus, the assistant will work with feet. We are looking for a responsible individual looking for a new challenge (on-the-job training will be provided). They will have hands-on contact with patients of all ages, ethnicities, and walks of life so an...


  • Brantford, Canada Community Resource Service Full time

    Are you looking for a job that is personally rewarding by making an impact on the lives of people in our community? The Brantford Food Bank supports individuals and local community food programs. The Part-time Driver/Warehouse Assistant will be responsible for assisting with daily pick up of food donations from grocery stores, local corporate donors, and...

  • Support Assistant

    2 days ago


    Brantford, Canada Brantford Public Library Full time

    **SUPPORT ASSISTANT** **Temporary, Part-Time** The Brantford Public Library enhances the quality of life in our diverse community. We invest in valuable experiences, resources, and services, in a welcoming and equitable environment for all. **Reports to**: Manager - Library Resources **Salary Range**: $22.473 - $24.198 / hour **Classification**:...


  • Brantford, Canada Alliance Elevator Ontario Full time

    Alliance Elevator offers installation, maintenance and service of elevators and accessibility lifts throughout southwestern Ontario. We offer our clients innovative, custom design and exceptional solutions for their elevator and lift requirements. The role of office administrator is a part-time position where the successful applicant will complete a variety...


  • Brantford, Canada Brant Community Healthcare System Full time

    Exceptional Care-Exceptional People The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario. The Brantford General is an acute care hospital The Willett in Paris is an urgent care centre and transitional beds By choosing to work at Brant Community Healthcare System (BCHS), you are joining an...


  • Brantford, Canada Northway Ford Lincoln Full time

    Job description **We are seeking a Part Time Receptionist to work at our Northway Ford Lincoln Dealership in Brantford, ON!** The Receptionist’s role is to ensure the highest level of customer satisfaction, to deliver prompt and courteous service and demonstrate the utmost professionalism as the front-line staff within the dealership. **What we are...


  • Brantford, Canada Participation Support Services Full time

    **Responsibilities**: - Provide support to Manager of Outreach and supervisors at each site to develop and maintain consistent schedules - Input schedules, client/staff information into scheduling software - Communicate schedules and scheduling changes to clients as needed - Maintain client records in database. - Provide support to managers & supervisors...


  • Brantford, Ontario, Canada Participation Support Services Full time

    Responsibilities: Provide support to Manager of Outreach and supervisors at each site to develop and maintain consistent schedules Input schedules, client/staff information into scheduling software Communicate schedules and scheduling changes to clients as needed Maintain client records in database. Provide support to managers & supervisors with shift...


  • Brantford, Canada Northway Ford Lincoln Full time

    **We are seeking a Part Time Receptionist to work at our Northway Ford Lincoln Dealership in Brantford, ON!** The Receptionist’s role is to ensure the highest level of customer satisfaction, to deliver prompt and courteous service and demonstrate the utmost professionalism as the front-line staff within the dealership. **What we are seeking in YOU**: -...

  • Care Coordinator

    2 weeks ago


    Brantford, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced Registered Nurse, Physiotherapist, Occupational Therapist, Social Worker, Dietician, or Speech Language Pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine patient...