Client Service Representative
3 weeks ago
Are you an individual _**_passionate about providing exceptional client care_**_?_
- Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_
- Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_**_ new working culture that provides both exceptional care and a fun, warm family work environment?_**
- Are you looking to _**_help grow our locally owned and run veterinary hospital to help serve the community?_**
- Are you looking to _**_make an impact in an organization by being the first point of contact for all visitors_**_?_
- If you answered _**_YES_**_ to the above questions, then we want _**_YOU_**__
**Overview**
We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for a **full-time & part-time **receptionist to join our Client Care Services team.
As a 24-hour emergency facility, this position will require shift work (days, nights, weekends, holidays). The full-time shift is **12 hours,** **3 days on, 3 days off, switching between 2 weeks of days and 2 weeks of nights. The part-time shifts are from 4 p.m. - 2 a.m. and weekends.**
Our goal is to promote a healthy working environment centred around high standards of medicine and exceptional patient care. Come feel the difference when you are truly part of the family in Alberta’s only private referral hospital.
If you enjoy working in a fast-paced environment with experienced emergency veterinarians and specialists in multiple disciplines, then this may be the job for you
**Company Benefits**
Pulse employees receive:
- Competitive compensation package
- Personal pet discounts
- Uniform allowance
- Health benefits
- Paid time off
- On-site parking
- Deferred profit-sharing plans
- Opportunities for growth and professional development
- Access to a diverse team with varied experience and knowledge
**Position Summary**
The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse Veterinary Specialists & Emergency.
They will report to Head of Client Services and work closely with the Client Care team to deliver exceptional patient and client care to ensure all feel welcomed and cared for. The Client Service Representative will support all emergency and specialty teams including: Cardiology, Dentistry, Neurology, Ophthalmology, Radiology, Surgery, and Internal Medicine.
**Duties and Responsibilities**
- Delivers exceptional client care.
- Creates a welcoming environment for patients and clients.
- Greets patients and their owners as they arrive.
- Responds to incoming emergencies.
- Answers and triages incoming telephone calls.
- Schedules, tracks, and follows-up on appointments.
- Maintains practice software including client and patient record management.
- Prepares estimates, invoices, and processes payments.
- Performs housekeeping duties to maintain cleanliness of reception and common areas. Ensures internal and external hospital cleaning schedules are followed.
- Admits and discharges patients.
- Assists with educating clients about insurance and home care instructions as required
- Coordinates and processes end of life care for patients and their families.
- Supports management of client complaints as required in partnership with the Head of Client Services and Hospital Director, interacting with clientele to deescalate, resolve, and/or escalate issues in a timely fashion.
- Follows all SOPs to support smooth hospital operations.
- Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
- Openly and proactively communicates updates to Head of Client Services and other department team members. Prioritize interdepartmental synergy by maintaining open lines of communication with other departments.
- _Other duties may be assigned as required._
**Qualifications**
The Education and Experience
- Minimum of 1 year customer service or front desk experience is preferred (ideally in a medical or hospitality setting).
- Post secondary education is considered an asset.
Knowledge, Skills and Abilities
- Exceptional customer service skills.
- Strong interpersonal, verbal, and written communication skills.
- Proven active listening and problem-solving skills.
- Understands how to communicate difficult/sensitive information professionally. Aptitude for making clients feel welcomed and comfortable.
- Ability to adapt to changing situations and remain calm in stressful situations.
- Strong time management and organizational skills including the abilities to plan, coordinate, multitask, and prioritize. Ability to carry out tasks independently.
- Genuine interest and initiative to help Pulse be the best practice it can be.
- Strong initiative and desire to
-
Client Service Representative
2 weeks ago
Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time**Overview** We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for **full-time **receptionists to join our Client Care Services team. As a 24-hour emergency facility, this position will...
-
Client Service Representative
7 months ago
Sherwood Park, Canada ATB Financial Full timeAt ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...
-
Client Service Representative
2 weeks ago
Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time_Are you an individual _**_passionate about providing exceptional client care_**_?_ - Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_ - Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_*_ new working culture that provides both exceptional care and a fun, warm family...
-
Client Service Representative
16 hours ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
16 hours ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. - At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Representative
7 months ago
Sherwood Park, Canada Matrix Corporate Finance Incorporated Full time''' Client Representative **Duties**: - Assist clients with inquiries, concerns, and requests in a timely and professional manner - Analyze client needs and recommend appropriate products or services - Upsell additional products or services to enhance client satisfaction and increase sales - Maintain accurate and detailed records of client interactions and...
-
Client Service Representative
7 months ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
7 months ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
5 days ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
3 weeks ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
1 week ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Representative
1 week ago
Sherwood Park, Canada ATB Financial Full time**Our bottom line is different.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...
-
Client Service Representative
7 days ago
Sherwood Park, Canada Emerald Hills Veterinary Clinic Full time**Company description** At Emerald Hills Veterinary Clinic, we are proud to offer outstanding veterinary care to Sherwood Park, Edmonton and the surrounding communities. With compassion, integrity and understanding, we are committed to working with our clients to help them provide the best life possible for their pets. **Job description** **Job Types**:...
-
Field Services Representative
5 days ago
Sherwood Park, Canada Tenaris Full time**title** **LOCATION**:Grande Prairie or Edmonton - Alberta **DEPARTMENT**: filter7 We are currently seeking a **Field Service Representative **for our **Field Services** team. This role will be based out of Edmonton OR Grande Prairie, AB. The ideal individual will have Oilfield Service Company experience preferably in, visual thread inspection and casing...
-
Customer Service Representative
7 months ago
Sherwood Park, Canada Park Mazda Full time**A Little About Park Mazda** Park Mazda is a family owned and operated Dealership based in the heart of Sherwood Park. We pride ourselves on our positive, uplifting, happy to come to work morale, and believe in investing in our people. At Park Mazda, you are never "just a number". You are part of our family and we value YOU! **Customer Service...
-
Customer Service Representative
5 days ago
Sherwood Park, Canada Smart Start Canada ULC Full time**Customer Care Representative** Requisition ID: 1115 **Must be bilingual in English and French** **Full Time** **Summary** Our Customer Care Representatives are responsible for handling the Call Centers inbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution...
-
Field Services Representative
7 months ago
Sherwood Park, Canada Tenaris Full time**Field Services Representative (Edmonton)** At **Tenaris**, you will join a global network of professionals working together toward a common goal: shape the future of **energy** through advanced **tubular products and services**. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork,...
-
Inside Sales/customer Service Representative
7 months ago
Sherwood Park, Canada Trail Tire - Sherwood Park Full timeOur family-owned business, based in Sherwood Park, is rapidly growing and we are currently seeking a talented and dedicated Inside Sales / Customer Service Representative to join our team in Sherwood Park, AB. As a Customer Service Representative, you will be responsible for providing outstanding service and welcoming environment to our clients and ensuring...
-
Inside Sales/customer Service Representative
7 months ago
Sherwood Park, Canada Trail Tire - Sherwood Park Full timeOur family-owned business, based in Sherwood Park, is rapidly growing and we are currently seeking a talented and dedicated Inside Sales / Customer Service Representative to join our team in Sherwood Park, AB. As a Customer Service Representative, you will be responsible for providing outstanding service and welcoming environment to our clients and ensuring...
-
Financial Service Representative
2 weeks ago
Sherwood Park, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
