Nightshift Centralized Call Centre Representative

2 weeks ago

Markham, Canada Black & McDonald Limited Full time

**ABOUT THIS CAREER OPPORTUNITY**

The Night Shift Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

**WORK FROM HOME**:Following the 3-4 weeks of in-office and virtual training, you will be given the opportunity to work entirely remote if you are able to meet the criteria to ensure your success.
- **WORK FROM HOME CRITERIA**:

- Able to work independently with mínimal supervision to perform your daily tasks
- Maintain performance standards
- Quiet and ergonomic workspace
- Stable internet connection with minimum bandwidth of 10mb/s
- Remote work location is within the Montreal Area, New Brunswick and Ontario
- The work from home criteria provided are the general requirements but are not limited to the list above.

**RESPONSIBILITIES**
- Answer telephones, order taking, file organization, and operation of office equipment
- Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests
- Identify and escalate issues according to contract and/or priority
- Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS
- Follow up on customer calls where necessary
- Pass on customer complaints to respective project managers
- Document all call information according to standard operating procedures, including but not limited to the call software or call logs
- Produce call reports as required
- Organize and maintain various filing systems
- Assist in “working alone” procedure or site personnel
- Enhance organization reputation by accepting ownership for accomplishing new and different requests
- Explore opportunities to add value to job accomplishments
- Update job knowledge by participating in educational opportunities

**COMPETENCY REQUIREMENTS**
- Fully Bilingual in English and French
- Maintains a professional demeanour at all times with fellow employees, vendors, sub-contractors, and clients
- Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
- Portrays a positive image and motivates colleagues at all times to ensure continued success
- Embraces change and always willing to adopt new practices
- Holds self and others accountable
- Ability to approach problems logically, under pressure and seek innovative solutions
- Communicates effectively in English and French (verbally and written) at all levels within an organization and with external parties including enforcing authorities
- Understands the needs and perspectives of both internal and external customers
- Promotes teamwork and collaboration
- Values and respects others, encourages and supports diversity
- Ability to work independently with limited supervision

**WORK EXPERIENCE REQUIREMENTS**
- 2-3 years of related call centre, customer service, or dispatching experience
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Must be available and open and flexible to working different shifts
- Must be able to effectively communicate
- Proficient in Microsoft Office including Excel, Outlook, and SharePoint
- JD Edwards experience is an asset
- Ability to type a minimum of 50 WPM accurately

**BENEFITS**
- Competitive pay
- Paid training at our Markham location
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
- Opportunity to enhance your professional and technical skills with the possibility of growing within the company

  • Call Center Representative

    3 days ago

    Markham, Canada Kelly Services (Canada), Ltd. Full time

    Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis. RESPONSIBILITIES: Provide excellent customer service to internal and

  • Customer Care Representative

    3 weeks ago

    Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • Customer Care Representative

    4 weeks ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Position Summary**: This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who...

  • Call Centre Representative

    4 weeks ago

    Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...

  • Call Centre Representative

    4 weeks ago

    Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...

  • Outbound Call Representative

    5 days ago

    Markham, Canada EcoWaterHub Full time

    EcoWaterHub is a leading provider in the eco-friendly water solutions industry, dedicated to offering sustainable water treatment systems to our clients. We're on a mission to help individuals and businesses reduce their environmental footprint through innovative water solutions. As part of our growth strategy, we are looking for a dynamic and motivated...

  • Call Centre Representative

    6 days ago

    Markham, Canada Chubb Full time

    **PRIMARY DUTIES** - Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference - Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner - Meets or exceeds productivity and...

  • Call Centre Representative

    3 weeks ago

    Markham, Canada CHUBB Full time

    PRIMARY DUTIES Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference Maintains...

  • Call Center Representative

    7 days ago

    Markham, Canada Recrute Action Full time

    Call Center Representative (Billing)Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients in the insurance...

  • Call Center Representative

    7 days ago

    Markham, Canada Recrute Action Full time

    Job DescriptionCall Center Representative (Billing)Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients in the...

  • Call Center Representative

    2 weeks ago

    Markham, ON, Canada Kelly Services (Canada), Ltd. Full time

    Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis. Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection...

  • Business Desk Representative

    1 week ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Business Desk Representatives to join its team in Markham. As a Business Desk Representative, you will join a close-knit, specialty unit which provides onboarding and account troubleshooting support to our client’s...

  • Call Centre

    4 weeks ago

    Markham, ON, Canada Pet Valu Full time

    Customer Care Representative page is loaded Customer Care Representative Apply locations 0001 – Markham Office time type Full time posted on Posted 2 Days Ago job requisition id R21331 Location: Markham, Ontario Job Description: Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers...

  • Contact Centre Representative, Merchant Solutions

    4 weeks ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - "Welcome to TD, how can I help?"_ Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity...

  • Customer Success Representative

    3 weeks ago

    Markham, Canada Citron Hygiene Full time

    Customer Success Representative Markham, ON, Canada Req #10458 Friday, April 12, 2024 Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in...

  • Customer Success Representative

    1 day ago

    Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...

  • Customer Success Representative

    4 weeks ago

    Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...

  • Customer Success Representative

    7 days ago

    Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...

  • Customer Success Representative

    7 days ago

    Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...

  • Sales Representative

    3 weeks ago

    Markham, Canada EnGenius Technologies Full time

    **Sales Representative** Job Description: The Sales Executive will be responsible for developing new channel business in IT networking products. The Sales Representative will assist end users, installers and resellers in product of selection and pre-sales questions of our products line. Responsibilities include, but not limited to: - Recruiting and...