Ocean Cargo Coordinator

6 months ago

Richmond, Canada NIPPON EXPRESS CANADA Full time

**Company Overview**

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.

**Job Summary**

The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean shipments, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. Morning and afternoon shifts may be available.

**Duties and Responsibilities**
- Handle ocean shipments for both import and export
- Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping
- Verify accuracy of all freight documentation and booking information prior to the execution of shipments while ensuring the proper approval process has been followed.
- Obtain, check, and prepare documentation to meet customers and insurance requirements while following compliance with other countries’ regulations and fiscal regimes
- Provide exceptional client service
- Build and maintain good business relationship with both clients and carriers
- Handle all incoming communications with clients and other business partners in a timely and professional manner.
- Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence
- Audit supplier’s invoice and reconcile payments/remittances
- Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation
- Various other duties as may be required

**Qualifications**
- Minimum 1 years’ experience in Ocean operations handling both import & export shipments
- General knowledge of the freight forwarding and NVOCC environment
- Ability to provide quality service for our customers by understanding their needs and requirements
- Able to work independently as well as a part of a team with limited supervision
- Strong communication skills, verbal and written
- Strong time management; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet multiple deadlines
- Critical thinking and problem solving
- Basic knowledge of Microsoft Office products, including Excel and Word

**Education/Certifications**
- University degree / college diploma in business or related field, or combination of education and experience
- IMDG Dangerous Goods certification (an asset)

***What We Offer**
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement

**_
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview._**

**_ Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation._

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