Ocean Cargo Coordinator

6 months ago

Richmond, Canada NIPPON EXPRESS CANADA Full time

[This is a permanent full time position at our Vancouver Branch]

**Job Summary**:
The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process.

**Duties & responsibilities**:

- Handle LCL/FCL/Consolidation for Ocean Import/Export shipments
- Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping
- Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed.
- Obtaining, checking and preparing documentation to meet customers and insurance requirements, and compliance with other countries’ regulations and fiscal regimes.
- Provide exceptional client service to build and maintain good business relationship with both client and carriers
- Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
- Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation.
- Various other duties as may be required

**Qualifications**:

- Minimum 1-2 years’ experience in Ocean operations handling both import and export shipments
- General knowledge of the freight forwarding and NVOCC environment
- Ability to provide quality service for our customers by understanding their needs and requirements
- Strong communication skills, verbal and written
- Strong time management; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet deadlines
- Critical thinking and problem solving
- Basic knowledge of Microsoft Office products, including Excel and Word

**Education/Certifications**:

- University degree / college diploma in business or related field, or combination of education and experience
- IMDG Dangerous Goods certification (an asset)

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