Front of House Supervisor

3 weeks ago

Calgary, Canada National Westhills Full time

**ABOUT THE POSITION**

Reporting to the General Manager, the Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Supervisor must have a constant presence in the venue and ensure a positive company image is always maintained through client and employee interactions through consistent delivery of remarkable service.

**WHO WE ARE**

Nestled in the corner of southwest Calgary, our Westhills location brings a little downtown flavour to where you live. The food menu is big and well-considered, and dishes pair well with our curated selection of craft beers from small North American brewers.

**WHAT YOU'LL GET**
- Competitive hourly wage
- Gratuities
- Duty meals
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU'LL DO**
- Ensure that department goals are communicated, understood, and met by hourly staff
- Work with management to ensure that newly hired hourly staff receive orientation training
- Counsel hourly staff on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed
- Listen to hourly staff’s suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions
- Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
- Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service)
- Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations
- Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and staff)
- Give constructive feedback to hourly staff to help them do their jobs better
- Act as a “bridge” between management and hourly staff to facilitate department operation (e.g., keep managers appraised of hourly staff activities, issues, challenges, etc.)
- Collaborate with management to develop and carry-out ideas and procedures to continuously improve
- Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, department-specific procedures such as food standards)
- Collaborate with management to recognize and celebrate hourly staff performance contributions (e.g., department-specific recognition programs)
- Manage basic human resource issues/concerns of hourly staff enlisting the support of management as needed
- Have a desire to be mentored by your peers and take initiative on furthering your job functions and duties
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently
- Adapt to different personalities of clients, vendors and coworkers without losing focus
- Possess high professional ethics and avoid extreme familiarity or conflicts with others
- Delegate appropriate tasks and manage staff workloads
- Execute ad-hoc administrative and operational duties are required

**WHAT YOU HAVE**
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 1 year preferred).
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong English communication skills with ability to establish and develop relationships with team members, partners, vendors, and customers.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
- Valid Alberta ProServe Certification.
- Ability to stand for extended periods of time and lift 50lbs
- Possesses high professional ethics and avoid extreme familiarity or conflicts with other

**WHO YOU ARE**
- Has a passion for hospitality passion and creativity.
- Excellent communicator with strong interpersonal skills.
- Is well organized with excellent attention to detail and time management skills.
- Takes ownership of duties, shows initiative and is proactive.
- Leads by example with a positive attitude,

  • Front of House Supervisor

    4 weeks ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Canada River Spirit Golf Club Full time

    The Front of House Supervisor is responsible for managing all servers and beer cart girls, creating their schedules, and ensuring they are trained to deliver excellent customer service. The supervisor will be responsible for maintaining a clean and safe environment in the front of house area, ensuring compliance with Alberta Health and Safety standards....

  • Front of House Supervisor

    1 month ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 02/26/2024 Address Bow Trail rd Street SW Calgary, Alberta T3C 1P2 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 02/26/2024 Address Bow Trail rd Street SW Calgary, Alberta T3C 1P2 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address South Trail Crossing th Avenue SE Calgary, Alberta T2Z 3V8 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and...

  • Front of House Supervisor

    1 month ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address South Trail Crossing th Avenue SE Calgary, Alberta T2Z 3V8 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and...

  • Front of House Server/supervisor

    3 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/31/2024 Address West Springs A Ave SW Calgary, Alberta T3H 1T1 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance...

  • Front of House Server/supervisor

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/31/2024 Address West Springs A Ave SW Calgary, Alberta T3H 1T1 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance...

  • Front of House Server/supervisor

    2 days ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Server/Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the...

  • Front of House Server/supervisor

    2 days ago

    Calgary, Canada Boston Pizza International Inc. Full time

    Reference # 2024-14761 Location Calgary Date posted 06/25/2024 Address Shawnessy - 235 Shawville Blvd SE Calgary, Alberta T2Y 3H9 Canada **Description**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training,...

  • Vip Front of House Supervisor

    1 week ago

    Calgary, Alberta, Canada Cineplex Full time

    Work location:CPX Seton Cinemas & VIPCity:CalgaryWhat you will do:Right now Cineplex is looking for a dynamic:Front of House (FOH) VIP SupervisorReporting to the Front of House Manager, the key responsibilities for this position are:Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP...

  • Front of House Server/Supervisor

    14 hours ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Server/Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House...

  • Front of House Server/Supervisor

    3 hours ago

    Calgary, Canada Boston Pizza Full time

    Front of House (FOH) Server/Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports...

  • Front of House Supervisor

    2 weeks ago

    Calgary, Canada Sammie Cafe Full time

    **Responsibilities**: - Work alongside the Front of House Manager to be successful in the following: - Manage and train front of house staff, including servers, baristas, and cashiers - Ensure that all customers receive prompt and friendly service - Maintain a clean and organized cafe environment - Manage inventory and ordering of supplies - Handle...

  • Vip Front of House Supervisor

    2 weeks ago

    Calgary, Canada Cineplex Full time

    Work location: CPX Seton Cinemas & VIP City: Calgary What you will do: Right now Cineplex is looking for a dynamic: Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that...

  • Front of House Supervisor

    2 weeks ago

    Calgary, Canada Double Zero ChinookSurfy Surfy Full time

    *** Reporting to the General Manager, the Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Supervisor must have a constant...

  • Denny's - Front of House - Supervisor

    2 months ago

    Calgary, Canada Denny's Full time

    Denny's - Front of House - Supervisor Denny's Canada - Deer Foot, 8001 11th St SE, Calgary, Alberta, Canada Req #906 Monday, May 6, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands...

  • Denny's - Front of House - Supervisor

    3 weeks ago

    Calgary, Canada Denny's Full time

    Denny's - Front of House - Supervisor Denny's Canada - Deer Foot, 8001 11th St SE, Calgary, Alberta, Canada Req #906 Monday, May 6, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands...

  • Front of House Manager

    1 month ago

    Calgary, Canada Rendesvouz Cosmopolitan Cuisine & Ultra Lounge Full time

    **We are seeking** **Front of House Assistant Manager** to join our restaurant! The Front of House Assistant Manager is accountable for all day-to-day operational aspects and overall asset management of the restaurant as measured by total revenue and net income in relation to budget goals and objectives. It is their responsibility to exceed every guest’s...

  • Front of House Manager

    2 weeks ago

    Calgary, Canada Rendesvouz Cosmopolitan Cuisine & Ultra Lounge Full time

    **We are seeking** **Front of House Assistant Manager** to join our restaurant! The Front of House Assistant Manager is accountable for all day-to-day operational aspects and overall asset management of the restaurant as measured by total revenue and net income in relation to budget goals and objectives. It is their responsibility to exceed every guest’s...