Business / Application Analyst

7 days ago

Hamilton, Canada Stelco Full time

_With a legacy that spans over 100 years, Stelco is company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at home._

**Business/Application Analyst**

Job Location: Hamilton

**Job Type**: Full Time Employee

**Job Overview**

This position reports to the Application Services Manager

**Responsibilities**:

- Work with business owners to analyze and document customer needs and business processes.
- Participate and provide functional input into project-based activities.
- Help support and maintain the D365 ticket queue and ensure timely responses to the business users.
- Communicate with stakeholders and manage the business requirements to ensure successful end-to-end delivery.
- Collect, document, update and review business processes and scenarios into functional design documentation.
- Understand and challenge specifications, designs and test cases to ensure quality and accuracy of requirements.
- Identify and recommend opportunities for system improvement.
- Assist various business units with development, execution, reporting and acceptance testing.
- Contribute to the continuous improvement of business processes and Stelco’s digitalization journey.
- Support business users as part of the financial business process within a Tier 1 ERP system (D365 F&O, SAP)

**Job Qualifications**
- College Diploma or University degree with a Technical / Business Major, such as Computer Sciences, Commerce or work-related experience.
- Writing Skills: to create clear and consistent procedures to formalize business processes and to document analyses and track solutions.
- Detail-oriented: it is essential to provide quality work at every stage of the process and to be organized.
- Creativity: Creativity is encouraged to find solutions that will simplify the process, which will support operations, and maximize the use of tools.
- Communication skills: the analyst must be able to express ideas clearly to transmit the business requirements, operational, and functional requirements to development teams.

**Job Skills and Knowledge**
- Strong oral and written communication skills.
- Excellent communication and interpersonal skills (both verbal and written) with the ability to communicate effectively with all levels of staff and management.
- 2+ years of experience within an ERP system such as D365 F&O, SAP is considered a requirement.
- Proven experience supporting users within an ERP system.
- Ability to work both autonomously and within a team environment.
- Ability to multitask and adapt to the challenge of unfamiliar tasks.
- The ability to follow direction and work well with others is a necessity.
- Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point.
- Strong Customer service skills.
- Ability to lead meetings with stakeholders of all levels.
- Ability to prioritize workloads.

**Working conditions**
- Normal, fast-paced office environment for a high impact team.
- Onsite / remote work options are available, this is not a 100% remote position and onsite presence will be required.
- Off-hours production support, with an on-call rotation required.
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Work Location: One location

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