Support Staff

4 months ago

Toronto, Canada Rogers Communications Full time

At the Toronto Blue Jays, our mission is to get better every day to win world series championships and celebrate with our fans across Canada. Whether you are part of our team on or off the field, we have an unwavering commitment to elevate every aspect of our roles, consistently innovating and delivering excellence each day.

We offer a unique and exciting experience that extends beyond the ballpark, whether you are passionate about baseball or simply interested in becoming a part of a multifaceted, diverse sports organization, we welcome you. If you are motivated to help bring World Series Championships back to Canada and to celebrate with our fans, there's a spot waiting for you here with the Toronto Blue Jays.

**Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.**

**The Toronto Blue Jays are looking for Support Staff.**

**SUMMARY**

The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to custom service and a passion for enhancing the fan experience from entry to exit of both events and games. This role requires a willingness to assist fans in a polite and friendly manner, strong interpersonal communication skills and ability to problem solve.

Applicants must be available to work 90% of all non-baseball related events, such as concerts, and 30% (25 games) of regular season Toronto Blue Jays home games, including evenings, weekend and holidays as required. Staff will be expected to attend pre-event/game meetings 30-60 minutes prior to gates open.

This is part-time contract position running from February to December, with the possibility of extension.

**This role may be for you if**:

- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment

**RESPONSIBILITIES**:

- Greet and assist all fans with a welcoming, friendly attitude
- Provide directions for fans towards seating areas, their seats or any other desired location such as concessions or merchandise locations.
- Monitor safety of all fans
- Receive and act on any fan complaints with a warm attitude and problem-solving approach
- Fulfill duties of assigned role in accordance to the job specific training provided
- Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor

**QUALIFICATIONS**:

- Excellent problem solving and judgment skills
- Strong ability to be assertive and influential
- Excellent oral and written communication skills complimented with a friendly and professional manner
- Basic familiarity with mobile devices and navigating apps
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- You must be able and interested in supporting a team environment
- Available to work a minimum 90% of all non-baseball events scheduled in a calendar year
- Available to work a minimum of 30% (25 games), Blue Jays regular season scheduled home games
- Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs inside/outside for 3-5-hour shifts

**WHAT WE OFFER TO YOU**
- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you develop your skills
- Excellent employee discount to use towards Jays gear
- A unique employment experience working for the only MLB team in Canada

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