Service Delivery Lead

2 weeks ago


Montréal, Canada The Getch Full time

**Role: Service Delivery Lead - End User Services** - **bIllingual (Multiple roles)**
**Openings: 10+ hiring's**
**Location: - Montreal, QC (Nearby client's Office )**
**Model:

- Hybrid**
**Salary:

- CAD 100K-120K/Month + Standard Benefits**
**Skill: Advanced English and French**

**Experience**:
**Skills Required**:

- 12-15 Years End user experience required.
- Overall experience of around 15+ years in managing large teams across borders
- Experience working for managing complex IT setup of organization with 10+ branches
- Proficiency in French Language is an asset and will have added benefit for this role
- End user Windows platform (Win10 & Win11)
- Familiar with MS products such as SCCM & MS Intune
- Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
- DLP, AV, WSUS, Patch management, VPN, VDI technology
- Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
- Wi-Fi, LAN, WAN, VLAN, DNS, DHCP, SSL, etc.

**Roles & Responsibilities**:

- Providing End User Services for customer’s end users
- Lead team of both Internal TCS and outsourced support engineers to ensure all IT service support is managed seamless without any escalation as per SLA
- Provide single point interface for setting up complete end user support strategy and coordinate with End user support partner(s)
- Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure
- Set and measure service SLA
- Vendor and contract Management
- Launch new end user IT support initiatives both within TCS and customer environment
- Interface with back-end Teams to provide timely solutions for new requirements
- Provide data driven analysis to management about key improvement and opportunity area
- Drive end point compliance and interface for all internal and external audit
- Drive new tool adoptions by launching new campaign and coordinate with user functions
- Inventory management, incident management, change management & problem management
- Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management
- Setup preventive maintenance and alert mechanism to avoid any operational failure
- Lead and manage internal teams across multiple area of support under End User Services
- Lead extended vendor support team
- Coordinate with SME to provide technical expertise for complex end user issues
- Lead cross functional team for supporting any end user facing project/program

**Salary**: $100,000.00-$120,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Have you ever work with TATA / TCS ?
- What is your Work Authorization in Canada ?

Ability to Commute:

- Montreal, QC (required)



  • Montréal, Canada Houghton Mifflin Harcourt Full time

    **Job Requisition ID**: 17965 **Additional Locations**: Who We Are HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with...


  • Montréal, Canada Avanade Full time

    Job Description As a Service Delivery Manager, you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement...


  • Montréal, Canada EXECUTIVE MAT SERVICE Full time

    Executive Mat Service Service Sales Area lead Job Overview: Executive Mat Service (EMS) is looking for **Service Sales Area Lead’s** to focus on growing our organization in **new growth markets**, while embarking on an exciting fast-paced career path with an entrepreneurial spirit. EMS is looking for eager, goal oriented and energetic individuals that...


  • Montréal, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Montréal, Canada OpenBet Full time

    Company Description **OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide. OpenBet’s mission is to **power...

  • Salesforce Lead

    1 week ago


    Montréal, Canada Apptad Inc Full time

    **Role-Salesforce Lead** **Location - Montreal, QC** **Fulltime/Contract** **Responsibilities** - Provide technical guidance and leadership to the development teams to deliver quality Salesforce & IVR solutions utilized by multiple lines of business. Continue to drive the team toward delivery of the best end to end design solutions for the enterprise. -...

  • Salesforce Lead

    1 week ago


    Montréal, Canada Apptad Inc Full time

    **Role-Salesforce Lead** **Location - Montreal, QC** **Fulltime/Contract** **Responsibilities** - Provide technical guidance and leadership to the development teams to deliver quality Salesforce & IVR solutions utilized by multiple lines of business. Continue to drive the team toward delivery of the best end to end design solutions for the enterprise. -...


  • Montréal, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We welcome students who share their ideas, perspectives and understanding of new technologies with our teams. In return, we provide the opportunity...


  • Montréal, Canada CTConsultants Full time

    **CTC005820 - Delivery Process Leader**: **Secteur industriel: Médias**: **Type d'emploi: Contract**: **Durée**: **Mode de travail: On Site**: **Description**: IMPORTANT Top skills - Experience with JIRA and confluence - Project management experience Senior role Testing in interviews - No. but samples of work will be requested ex: excel sheets,...

  • Salesforce Lead

    3 days ago


    Montréal, Canada Digitive LLC Full time

    **Responsibilities** - Provide technical guidance and leadership to the development teams to deliver quality Salesforce & IVR solutions utilized by multiple lines of business. Continue to drive the team toward delivery of the best end to end design solutions for the enterprise. - Interact with executive management to develop strategic direction for the...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Sales Associate

    2 days ago


    Montréal, Canada FlashBird Full time

    **Titre du Poste : Associé aux Ventes - Services de Livraison Locale (Montréal, QC)** **Lieu : Montréal, QC** **À propos de Flashbird** Flashbird est une entreprise en pleine croissance spécialisée dans les services de livraison locale. En nous étendant à Montréal, nous recherchons un Associé aux Ventes motivé pour nous aider à développer...


  • Montréal, Canada OneSpan Full time

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Delivery Person

    3 days ago


    Montréal, Canada IGA Full time

    **Delivery person**: Full-Time Number of hours per week : between 40 and 40 Shift : Day Availability : Anytime **Become a delivery person!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the chauffeur and the one who likes to drive to the grocery store? Then this job should interest...

  • Team Lead Fp&a

    7 days ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is a leader in the delivery market for e-commerce customers in Canada. With 2000 employees, the company is growing rapidly and will be a key player in the logistics technology and delivery platform sector for years to come. Our goal is simple: in a constantly evolving industry, we don't just keep up. We take the lead....


  • Montréal, Canada Alithya Full time

    **Team Lead, IS Service Management** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our...

  • Implementation Lead

    2 days ago


    Montréal, Canada Ivalua Full time

    **Implementation Lead** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of...

  • Delivery Coordinator

    24 hours ago


    Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Lead Hand

    2 weeks ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is a company committed to the continuous improvement and optimization of its services to its employees, partners and customers. Lead Hand are key employees who ensure the seamless running of our delivery business. We are presently looking for a full-time Lead Hand to support our growth! What is a typical work day? -...