Service Transformation Consultant

2 weeks ago

Edmonton, Canada Mphasis Full time

**Position Title - Service Transformation Consultant**

**Location - Edmonton, AB**

**Experience : 8+ Years**
- **Roles, Responsibilities and Qualifications**_
- **Role Description**_

A Service Transformation Consultant is an expert in navigating digital change. They provide guidance on the delivery of results enabled by digital investments. This work may include specific project support as well as building capacity to consistently deliver results. A Service Transformation Consultant works to improve the results of teams.

A Service Transformation Consultant will support activities in areas such as organizational design and culture, policy innovation, capability assessment and development, design-led change management, plans, standards, roadmaps, outcomes, metrics, and strategy. They will also contribute as needed to specific projects and initiatives.

Each Service Transformation Consultant may have a different speciality and abilities, but all have fluency with technology, UX, service design, agile methods, and working in enterprise settings with cross-functional teams. A Service Transformation Consultant articulates the value of modern digital approaches for UX, employee experience, red tape reduction, cost savings, efficiency, and effectiveness.
- **Responsibilities**_

b) Creates and presents compelling frameworks, models, reports, presentations, and briefings for program areas and senior executives.

c) Applies (or creates) best and emerging practices and principles to frame and clarify, as appropriate.

d) Works with quantitative and qualitative data to inform decisions.

e) Advises and coaches leadership teams on change to enable transformation, including areas such as their organizational structure, governance, capacity building, policy, infrastructure, or culture.

f) Advises and coaches product and service teams throughout their project lifecycles, from initial concept and approvals to production and continuous delivery.

g) Assesses capability, capacity, and culture and develops and delivers initiatives to grow these in and across projects.

h) Helps frame (or reframe) understanding of challenges and opportunities using internal discovery, field research, desk research, and adaptive practices.

i) Facilitates strategic conversations to develop shared understanding, generate options and make decisions to align diverse stakeholder interests and goals.

j) Articulates and documents the business case for digital investments and value of digital innovation in the public sector.

k) Facilitates the collaborative development of clear, actionable vision, roadmaps, plans, and strategy.

l) Translates big picture thinking into daily activity and vice versa.

m) Facilitates tradeoffs among competing priorities, identifies opportunity costs, and helps teams negotiate the strongest outcomes for effort invested.

n) Helps teams manage a portfolio of products and services to drive clear outcomes for users, stakeholders, staff, and the GoA.

o) Connects individual investments to larger portfolio outcomes.

p) Leads the development of benchmarks, metrics, and key performance indicators grounded in core outcomes.

q) Conducts and coaches benchmarking and continuous improvement measurement and reporting.

r) Participates directly in specific projects in field research, workshops, reporting, design, architecture, development, prototyping, and other needs as required.

s) Assesses success of projects and initiatives upon implementation, addressing any residual issues and building on lessons learned.

t) Other responsibilities as required or requested.
- **Qualifications**_

a) Experience with, at least one, of the following digital delivery disciplines:
i. Service design;
ii. Agile software development;
iii. DevOps; or

iv. Organizational change and digital enablement.

b) Experience with the various elements and practices of digital delivery through cross-functional collaborative work.

c) Experience coaching, mentoring, training, assessing capability and capacity in individuals, teams, and organizations.

d) Experience facilitating strategic conversations, workshops, or co-design sessions.

e) Experience working with both quantitative and qualitative methods, data, and insights to focus on shared value.

f) Experience developing baseline and ongoing outcomes, key results, metrics, and other indicators.

g) Experience with complex systems and their implications for digital innovation through working with the Cynefin framework or similar models.

h) Experience aligning the full stack of digital innovation from 1) user and business needs to 2) product and service capabilities to 3) organizational change, including elements such as:
3.1. service innovation, production, and implementation;
3.2. new roles and responsibilities;
3.3. staff skills, capability, and capacity;
3.4. organizational structure and teams;
3.5. budgets, funding, capex and opex accounting;
3.6. infrastructure, security, and compliance;
3.7. operati

  • Service Transformation

    3 weeks ago

    Edmonton, Canada Vantix Systems Inc Full time

    Description Our client is seeking Service Transformation Consultants (STC's) to provide advice and guidance on strategic initiatives that are being undertaken, notably the digital strategy and its implementation and an organizational transformation currently underway to enable and scale transformation of service delivery. The STC(s) will facilitate...

  • Service Transformation Consultants

    4 weeks ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:Provide subject matter expertise and recommendations on digital delivery, agile product development, and...

  • Service Transformation Consultants

    3 weeks ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:Provide subject matter expertise and recommendations on digital delivery, agile product development, and...

  • Service Transformation Consultants

    3 weeks ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:Provide subject matter expertise and recommendations on digital delivery, agile product development, and...

  • Service Transformation Consultants

    24 hours ago

    Edmonton, Canada Vantix Systems Inc. Full time

    Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:Provide subject matter expertise and recommendations on digital delivery, agile product development, and...

  • Service Transformation Consultants

    3 weeks ago

    Edmonton, AB, Canada Vantix Systems Inc. Full time

    Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project: Provide subject matter expertise and recommendations on digital delivery, agile product development,...

  • Transformer Field Service Supervisor/manager

    4 days ago

    Edmonton, Canada Hitachi Energy Full time

    At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • Business Consultant

    5 days ago

    Edmonton, Canada Erutan Global Full time

    Erutan is a boutique consulting firm specializing in business transformation through process optimization and technology integration. As a trusted partner offering comprehensive services, Erutan helps clients rapidly enhance profitability. The Executive Consultant role is pivotal in facilitating the delivery of Erutan's consulting...

  • Consultant, Executive Services

    6 days ago

    Edmonton, AB, Canada Edmonton Unlimited Full time

    Executive In Residence, Consultant – IP Strategy Contract: 11 months (End March 31st, 2025 ) Edmonton Unlimited is the innovation agency for the City of Edmonton and works to deliver programs, community events, and support that innovators and problem-solvers need to turn their ideas into solutions. By working collaboratively across various...

  • Behaviour Consultant

    17 hours ago

    Edmonton, Canada Children's Autism Services of Edmonton Full time

    Are you a passionate **Behavior Consultant **dedicated to transforming the lives of children with autism? Children's Autism Services is seeking an enthusiastic and empathetic **Behavior Consultant** to join our dynamic team. We provide family-centered services within the home, school and/or community to meet the complex needs of children who have autism and...

  • Indigenous Services Consultant

    1 week ago

    Edmonton, Canada Edmonton Public Library Full time

    Edmonton has an active and growing Indigenous community with the second largest urban Indigenous population in Canada. The Edmonton Public Library is located on Treaty Six territory and the Homeland of the Metis Nation. EPL is committed to a strong and lasting relationship with First Nations, Métis, and Inuit peoples. In keeping with Edmonton Public...

  • Technical Services Solutions Consultant

    4 weeks ago

    Edmonton, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ With a key focus on partnering with Services, Product, DevOps and QE to implement successful migrations and/or integrations, you will also support Sales and Customer Success Managers to scope and quote custom integrations. We are all about internal...

  • Destination Services Consultant

    5 days ago

    Edmonton, Canada GO Destination Services Full time

    GO Destination Services has been providing domestic and international relocation services for over 25 years. Our goal is to provide personalized relocation services for professionals relocating to a new city. As a Destination Service Consultant, you will provide personalized relocation services for professionals relocating to Edmonton, AB. Domestic...

  • Training Consultant

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** Vice-President Finance & Administration - Shared Services Innovation **Salary range** $67,159 to $111,927 **Hours per week** 45 **Posted date** April 12, 2024 **Closing date** April 28, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Association of the Academic Staff of the...

  • Consultant - Data & Cyber Security

    4 weeks ago

    Edmonton, Canada Dexcent Inc Full time

    We are looking for a Consultant - Data & Cyber Security to join our growing team at Dexcent. This important position will lead consulting projects on a remote basis, with in person meetings and visits to client sites as needed. **About Dexcent** Founded in 2006, Dexcent Inc. (Dexcent) is an engineering consulting firm that provides a range of specialized...

  • Business Consultant

    4 days ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Business Consultant to review and improve business processes. Work must be done from within Alberta, due to network and data security issues. **Skills** - Information Privacy, Change Management, facilitation **Type** - Contract **Experience Required/Mandatory Skills** - Experience with business writing,...

  • HR Consultant

    4 weeks ago

    Edmonton, Canada Sixth Sense Resources Ltd. Full time

    Job Summary We are looking for a collaborative, dynamic and highly organized Human Resources Consultant with extensive professional generalist HR experience in creating, implementing and enhancing employee and people practices critical to the success of small - and medium-sized business. This role will support Sixth Sense clients in a variety of industries,...

  • Consultant

    1 week ago

    Edmonton, Canada Covenant Health Alberta Full time

    Concerns received may be very clinical, procedural and/or technical in nature, and situations may contain significant ethical dimensions. The incumbent must possess the ability to act within this context, which includes comprehensive clinical knowledge and knowledge of region-wide patient care and service delivery. This also includes the ability to...

  • Executive in Residence Consultant

    5 days ago

    Edmonton, Canada Edmonton Unlimited Full time

    Executive In Residence, Consultant – IP Strategy Job Type: Consultant, 0.4 FTE (1 position )Contract: 11 months (End March 31st, 2025 ) Edmonton Unlimited is the innovation agency for the City of Edmonton and works to deliver programs, community events, and support that innovators and problem-solvers need to turn their ideas into solutions. By working...

  • Executive in Residence Consultant

    5 days ago

    Edmonton, Canada Edmonton Unlimited Full time

    Executive In Residence, Consultant – IP Strategy Job Type: Consultant, 0.4 FTE (1 position )Contract: 11 months (End March 31st, 2025 ) Edmonton Unlimited is the innovation agency for the City of Edmonton and works to deliver programs, community events, and support that innovators and problem-solvers need to turn their ideas into solutions. By working...