Technical Services Solutions Consultant

2 months ago

Edmonton, Canada Resolver Full time

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._

With a key focus on partnering with Services, Product, DevOps and QE to implement successful migrations and/or integrations, you will also support Sales and Customer Success Managers to scope and quote custom integrations. We are all about internal cross collaboration to drive continuous improvement within tech services

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way)

**About Resolver**:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row

**Your day to day - let's break it down**

**Project Delivery (70%)**
**_Measures of success_**_: Customer feedback (NPS, references), peer feedback, 30% utilization, project margin, and number of implementation reruns_
- Support gathering project requirements needed to facilitate migrations and/or integrations.
- Leverages attention to detail and impeccable organizational skills to manage, configure, and assist multiple customers with various data migration and/or integration requirements.
- Develops a strong product knowledge to optimize customer satisfaction.
- Leverage data migration tools and programming scripts
- Ability to provide API support
- Understanding of external data and best methods to integrate with Resolver platforms
- Perform data validation tests before and after importing of data to improve data quality
- Support UAT in accordance with established standards

**Technical Support (15%)**

**_Measures of Success:_**:

- Timely resolution of Production integration issues_
- Troubleshoot Customer production issues relating to Tech Services deliverables (e.g. integrations)
- Provide best practices and resolutions along with documentation to
enable support team members

**Documentation & Reporting (10%)**
**_Measures of success_**:_ Participation in process refinement activities, contribution to development of enablement content, contribution to LLs and FAQs_
- Consolidate and maintain technical documentation, integration guides and migration documentations
- Participates in constantly enhancing the quality and efficiency of Resolver’s Technical Services delivery via cross-dept collaboration

**Pre-Sales - Custom Integration (5%**)**
**_Measures of success_**: _Participation in presales activities, timely and accurate work estimates, timely and accurate Statement of Work_
- Support the Tech Services Team Lead in discovery sessions and/or blueprinting workshops to capture project success factors and define project scope for custom integration projects
- Support the documentation of custom integration project scope and work
estimates in the form of a Statement of Work

**People who Excel**:

- Experience in technical consulting with a strong ability to comprehend and troubleshoot complex technical issues.
- Degree or diploma in Computer Science/Information Systems is preferred
- Strong technical aptitude; specifically, solid understanding of object-oriented programming concepts; relational database design and querying concepts.
- Solid understanding of object-oriented programming concepts
- Solid understanding of relational database design and querying concepts
- Exposure to MS SQL Server Scripting, SQL Server Reporting Services
- Exposure to Data migrations, Integrations, API would be added advantage
- Working experience with JSON data formatting
- Experience with SaaS & iPaaS solutions
- Strong Ability to comprehend and troubleshoot complex technical issues
- Strong Ability to interact well with Customers, and collaborate effectively with internal stakeholders to manage competing priorities to achieve organizational results

**What we’ll give you in return**:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

- ** Health and Wellness Benefits**: 100% paid by us for health and dental from day one. And our vision care is every 12 months We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- ** Professi

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