Studio Manager

2 weeks ago

Oakville, Canada Deka Lash (Bronte Village) Full time

Deka Lash is one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio. Are you such a leader? If so, please bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.

Job Responsibilities:

- Provide eyelash extensions personally, in addition to leading staff and managing the studio
- Leading by example and modelling all activities through self-involvement
- Maintaining the morale of lash artists through positivity, motivation, and support
- Promoting Deka Lash branding and culture through consistency and continuity in all actions

Client-focused Responsibilities (as a Lash Artist):

- Provide astonishing lashes
- Educate clients on how to properly care for their lashes
- Upsell memberships, services, and products
- Engage clients with world-class service, including checking in and out

Client-focused Responsibilities (as a Studio Manager):

- Encourage the highest level of customer service staff-wide
- Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media

Staff-focused Responsibilities:

- Coordinate and monitor the hiring and training of Deka Lash studio Lash Artists
- Phone screen and pre-interview; make interview/hiring recommendations
- Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth
- Schedule Monthly staff meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
- Schedule bi-weekly meetings with each Lash Artist and create required action plans
- Create and manage staff schedules, including handling same-day staff call-outs
- Responsible for quarterly and annual Lash Artist performance evaluations
- Manage disciplinary actions involving Deka Lash studio staff, should they arise
- Facilitate 1:1 bi-weekly development meetings with the Lash Artists
- Facilitate and develop monthly agenda-based team meetings

Studio-focused Responsibilities:

- Exceed industry sanitation standards
- Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
- Supervise and reinforce studio-level processes and systems
- Monitor and respond to studio and staff reviews
- Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
- Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits and inventory management
- Ensure the facility is clean, stocked, properly maintained and operationally sound

Required Qualifications:

- Currently licensed Esthetician or Cosmetologist
- Positive, proactive and a team player
- Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Have a strong work ethic, integrity and professional demeanor
- Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
- Ability to foster a TEAM environment
- Goal driven
- Must be available to work during extended studio hours (including evenings and weekends)
- Must be accessible when unforeseen issues arise outside of working schedule
- Previous management experience in the beauty industry is highly desirable

**Salary**: $16.55-$40.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

Licence/Certification:

- Esthetician or Cosmetologist certification (required)

Ability to Commute:

- Oakville, ON L6L 0H1 (required)

Work Location: In person

Expected start date: 2024-03-18

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