Operations Team Member

3 weeks ago

Guelph, Canada Gateway Services Inc Full time

**Operations Team Member (Engraving)**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

**LOCATION: 230 Hanlon Creek Blvd Guelph, ON**

**SHIFT SCHEDULE: Monday to Friday, 8am to 4:30pm**

**PAY RATE: $19-21/hr**

**SUMMARY**:
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items. The position works with a close-knit team within a care center.

**Duties & Responsibilities**
- Perform a variety of daily duties such as; engraving plaques and memorial items, quality control, and processing orders of specialty items.
- Maintain daily engraving goals, producing specialty item with an emphasis on accuracy and excellence.
- Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
- Keep track of inventory needed and ordering for specialty items needed.
- Help with inventory loading and unloading as needed.
- Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
- Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
- Other duties as assigned.

**Education, Training & Qualifications**
- High school diploma or equivalent preferred
- Experience with engraving machinery or similar equipment is preferred
- Experience in a detailed orientated positions where accuracy is vital

**Skills & Abilities**
- Passion for Pets - Caring, patient, kind, and empathetic.
- Customer Focus - Prioritize quality, safety, and ethics.
- Problem Solving - Developing Solutions and Quick Thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment, e.g., OSHA
- Strong attention to detail

**Working Conditions**
- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 50+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

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