Operations Team Member

4 weeks ago

Guelph, Canada Gateway Services Inc Full time

**Cremator Operator**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

**LOCATION**:170 Southgate Drive Guelph, ON

**SHIFT SCHEDULE**:Monday to Friday or Tuesday to Saturday - Day Shift (8am to 430pm)

**SUMMARY**:
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for the cremation process, which includes operating the crematory, processing and packaging cremated remains.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Operation of the cremation machinery, creating and processing cremated remains.
- Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
- Monitor equipment to ensure the process is working properly, adjusting as needed and submits maintenance requests.
- Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
- Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
- Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
- Other duties as assigned.

**WHAT YOU NEED TO SUCCEED**:
**Education, Experience and Training**
- High school diploma or equivalent
- Minimum of 12 months experience in a service industry
- Valid Driver License may be required

**Skills & Abilities**
- Passion for Pets - Caring, patient, kind, and empathetic.
- Customer Focus - Prioritize quality, safety, and ethics.
- Problem Solving - Developing Solutions and Quick Thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment, e.g., OSHA
- Strong attention to detail

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.

***YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

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