Service Coordinator

3 months ago

Hamilton, Canada Altra Construction Rentals Full time

Title: Join Our Team as an Aerial Company Part & Service Coordinator

**Job Description**:
We are seeking a highly motivated and organized individual to join our team as an Aerial Company Part & Service Coordinator at our Head office in Hamilton. With 5 locations and growing, as the coordinator, you will play a crucial role in ensuring the smooth operation of our aerial company, specifically in managing parts and service requests. This position offers a unique opportunity to work in a dynamic and growing industry, with a focus on customer satisfaction and operational efficiency.

**Responsibilities**:

- Coordinate and manage parts and service requests, ensuring timely and accurate fulfillment.
- Maintain a comprehensive inventory of parts, ensuring availability and accuracy of stock levels.
- Collaborate with internal teams, including technicians and sales representatives, to ensure seamless coordination of parts and service requests.
- Communicate with customers to understand their needs, provide updates on order status, and address any concerns or inquiries.
- Provide repair and service quotes to customers
- Monitor and track outstanding parts orders
- Maintain accurate records of all parts and service transactions, including order details and customer interactions.

**Requirements**:

- High school diploma or equivalent; additional education or certification in a relevant field is a plus.
- Proven experience in a similar role, preferably in the aerial industry or related field.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
- Proficiency in using computer systems and software, including inventory management systems and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment.
- A positive attitude, adaptability, and a strong work ethic.

How to Apply:
**Salary**: $19.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Parts Coordinator: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Hamilton, ON L8W 2Y6 (required)

Ability to Relocate:

- Hamilton, ON L8W 2Y6: Relocate before starting work (required)

Work Location: In person

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