Front Desk Agent/night Auditor
2 weeks ago
Job description
Responsible for the Front Desk, Reservations, and Group Bookings while on duty ensuring a smooth operation and the highest level of guest satisfaction.
- Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
- Effectively maximizes inventory levels during high occupancy/sold out nights.
- Knows all procedures for emergency and general crisis management.
- Maintains a high level of professionalism in all aspects of job performance.
- Consistently demonstrates a commitment to personalized guest service excellence.
- Complies with Hotel policies, procedures, and code of ethics.
- Performs all other tasks which are assigned by management.
**Position Requirements**:
- Excellent customer service and experience
- Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Minimum of 1-2 years of previous hotel experience
- Strong computer knowledge
- Able to work in a team environment
- Hospitality or tourism diploma/degree an asset
- Excellent English oral and written.
- Be able to work days, evenings, weekends and holiday shifts
**Job Types**: Full-time, Part-time, Permanent
**Salary**: From $15.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
**Experience**:
- Customer service: 1 year (required)
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week
**Salary**: From $15.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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