Casual Event Staff

4 weeks ago

Lethbridge, Canada Southern Alberta Ethnic Association Full time

**POSITION: Casual Event Staff**

The Casual Event Staff reports to the Rental Event Coordinator or the Programming Coordinator. The position is a dynamic position that includes all activities of SAEA including building operations and event support.

The position participates in setting up and/or working events, but most importantly provides professional customer service to ensure the clients have a memorable experience.

**DUTIES and RESPONSIBILITIES**

▪ **Meet/Greet & Assist** clients when needed during rental events, providing professional & excellent customer service

▪ Setting up/tearing down SAEA Events or client rental events e.g., tables, chairs, staging & décor
▪ Must be able to lift 50 pounds, and stand on your feet for long periods of time
▪ Provide good communication and be able to follow direction
▪ Ensure facility cleanliness during events, checking washrooms, changing out garbage
▪ Familiarize yourself with rental information
▪ Review all rental and event information provided by coordinators for set up and event details
▪ Document any applicable information such as items to be charged out or incidents in the communication book so the coordinator is advised
▪ Ensure all client rental rules are being followed
▪ Ensure AB Health, Fire Department and AGLC rules are being followed
▪ Ensure end of event duties are followed
▪ Any other related duties and responsibilities as required.

**SKILLS and QUALIFICATIONS**
- Reporting skills (both oral and writing)
- Professional and provide good customer service
- Empathy, kindness and positive regard for others
- Knowledge of standards of confidentiality
- Knowledge of OHS, and other government employment regulations
- Dress appropriately for a workplace with frequent client/customer service interaction
- Trusting working relationship with colleagues especially with the coordinators, ED, volunteers, and board members
- Act with integrity, courtesy, responsibility
- Commitment to the mission and purpose of SAEA
- Proserve Training is required

1

**PERFORMANCE CRITERIA**

The performance criteria include competency factors related to the tasks, duties, and skills set out in the job description and any other special assignments. Work output will be measured in outcomes and positive results, NOT hours spent.

Competencies will include the following:
I. Building Rapport - developing good relationships; getting along well with people and putting them at ease; helpful listening.

II. Client/Customer awareness and responsiveness - understanding and demonstrating sensitivity to different cultural values, needs and concerns.

III. Interpersonal Skills
- recognizes the “human/people” aspect of issues and the need for positive relationships to produce good results.

IV. Organizing/Planning Ability - making good use time; establishing effective and efficient procedures for getting work done, setting goals based on priorities.

V. Personal Work Ethic - setting high standards; maintaining social, ethical, and norms in job
- related activities.

VI. Initiative - self-starting; creative and innovative; acting without being prompted but in collaboration with staff.

VII. Flexibility/Adaptability - readily adapting to changing requirements; maintaining effectiveness under varying circumstances.

VIII. Team Skills - being able to work collaboratively with others in a participative environment; give opinions supported by solutions; using appropriate interpersonal and communication skills to promote individual and team effectiveness.

IX. Problem Solving/Decision Making - defining problems clearly and logically; effectively using appropriate problem solving and decision-making style.

X. Tenacity/Results Oriented
- never gives up until a task is accomplished. Willing to work late on certain days.

Pay rate is $17.00 per hour.

T1J 0Y7

2

**Job Type**: Casual

**Salary**: $17.00-$20.00 per hour

Expected hours: 3 - 30 per week

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Lethbridge, AB T1J 0Y7 (required)

Ability to Relocate:

- Lethbridge, AB T1J 0Y7: Relocate before starting work (preferred)

Work Location: In person

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