Relocation Coordinator

2 weeks ago


Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Human Resources, Level A

Job Title

Relocation Coordinator

Department

Housing and Relocation Support | Housing and Relocation | Central Human Resources

Compensation Range

$5,209.17 - $7,485.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

April 6, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary:
Housing, Immigration & Relocation Services (HIRS), is responsible for delivering exemplary and wide-ranging housing and relocation services and programs to support strategic employee recruitment and retention. It provides an enhanced, high-touch, integrated one-stop-shop and personalized service model, intended to make a welcoming difference for people considering employment offers at UBC; to help them navigate their housing, immigration and relocation journey with ease.

The Relocation Coordinator is the first point of contact for faculty and senior staff from the recruitment process until they are fully onboarded at UBC, providing a welcoming and reliable point of reference for technical and generalist relocation support and ongoing knowledgeable advice to new and potential faculty and senior staff. The role communicates with department/faculty administrators across UBC to provide personalized solutions and innovative services to support relocating faculty, senior staff and their families. The position exercises judgment and initiative in addressing complex relocation issues, offering qualified advice promptly to aid newcomers. Faculty and senior staff relocating to UBC from outside of the Lower Mainland require sensitive, confidential and highly case-specific relocation advice, including housing, childcare, spousal employment and immigration as well as interpretation of human resources policies and procedures for benefit and other entitlements. The role demonstrates initiative through client-focused and moderately complex relocation consultations for faculty and staff at all levels, at critical and time-bound stages in the recruitment process via regular and clear communications. Provides excellent client services by ensuring that the specific needs of new hires are identified and appropriate solutions provided or referred to the appropriate manager or specialist team in a coordinated and cohesive process, from the job offer stage to relocation and full onboarding at UBC. Coordinates a full calendar of welcoming events and orientations, providing marketing material and communications to promote the services available.

Interacts with various Human Resources professionals and teams. Works collaboratively with academic and non-academic administrators and is the primary contact for faculty, staff and their families who contact UBC HIRS.

The Relocation Coordinator understands UBC human resources policies and provides advice in regards to interpretation of information on the website or in policy or contract documents and develops responsive and professional programs. Inputs documents to Workday and updates client management systems so that housing and immigration colleagues have access to information. The Relocation Coordinator guides potential and newly recruited faculty and senior staff through a variety of rental housing, neighbourhood and purchasing options and refers technical questions to the Housing team in HRS. The Relocation Coordinator, with a basic understanding of the Canadian immigration system and regular consultation from the immigration team’s Regulated Canadian Immigration Consultants, gives an overview of the immigration process, handles general immigration-related inquiries and promptly refers complex questions to the HIRS Immigration team.

Organizational Status:
The Relocation Coordinator reports to the Housing & Relocation Manager. The incumbent collaborates with HIRS Housing and Immigration teams as well as a broad range of stakeholders, including, staff, faculty and HR colleagues at UBC.

Work Performed:
Plans and coordinates a broad range of Relocation Services to deliver the highest standard of concierge-style, professional advising services to potential/relo



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