Full-time Gaming Host-pck

2 weeks ago

Pickering, Canada Great Canadian Full time

**Position Summary**
Under the general direction of the Manager Premium Services, the Stadium Gaming Entertainer, will be responsible for networking with our VIP guests in conjunction with our operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies and procedures. The Stadium Gaming Entertainer position will strive to build, sustain and manage solid relationships with our VIP guests encouraging them to use their player rewards card. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishi ng a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and maintain or enhance exiting Guest relationships
- Greets guests and welcomes them to our VIP Rooms
- Recognizes frequent guests and introduces them to Guest Relationship Managers (and/or Slot Management team) in order for them to check play and welcome our guests
- Explains the benefits and privileges of using a player's card to VIP (Prive/Non-Prive) guests with a superior level of service excellence to reflect their value to the property across all department interaction s including gaming operations, cage, guest services, hotel & food & beverage service, theatre
- Informs qualified and potential players of the benefits of opting in to the Prive Program
- Responsible for driving an increase in VIP carded play by promoting and signing up guests for applicable player rewards programs
- Ensures that our VIP guests have the information necessary to contact any Guest Relations Host or Guest Relationship Manager (GRM) for future needs
- Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
- Assists the GRMs by evaluating play and personally delivering comps and offers to these guest s on behalf of the site in accordance with company policy/procedures and gaming regulations
- Assists with the planning, coordinating, and executing of events (On site/Off site)
- Hosts and provides special attention at events
- Assists our guests with their hotel, dining, entertainment needs, and other special arrangements(Works with applicable departments as needed)
- Maintains knowledge of property events, including but not limited to, casino promotions, show s, special events, etc.
- Escorts guests to dining establishment when applicable
- Ensures VIP data is registered in Salesforce and the database is maintained, updated daily and utilized including capturing guest preferences and special events
- Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
- Works closely with the Manager, Premium Services and Operations Management to develop strategies and tactics to drive the success of the property
- Utilizes telemarketing and social networking skills to build relationships with guests
- Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
- Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Education and Qualifications**
- Post Secondary education or suitable combination of education and experience an asset
- Minimum 2 years of experience in a guest/customer service
- Experience in and understanding of Table Games an asset
- Exceptional interpersonal and communication skills
- Ability to safeguard and keep information confidential
- Ability to work under pressure, problem solve, and overcome resistance
- Second language, an asset
- Solid knowledge of MS Office
- Ability to successfully obtain a Gaming License

**Work Environment Considerations**
- Regular casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

  • Stadium Gaming Entertainer

    5 days ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking Full-time Stadium Gaming Entertainers!** Under the general direction of Table Games, this position will be responsible for bringing energy and excitement to our stadium & hybrid games, building loyalty with our patrons, maximizing the service in the Stadium & Hybrid Games area, participating in promotional activities and...

  • Casino Host

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Casino Host!** Under the direction of the Player Development Manager, the Casino Host is responsible for assisting with the management of player development and retention while establishing a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and execution of player...

  • Cage and Coin Cashier-pck

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    Don’t miss the opportunity to join One Toronto Gaming’s Pickering Casino Resort Cage & Coin team! This exciting career opportunity at Pickering Casino Resort is seeking dynamic individuals with a drive to succeed, strong guest relations and energetic; responsibilities of this role will align with the position of Cage Cashier. Upon opening and under the...

  • Count Team

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Cage Operations, this position is responsible for the counting and movement of cash assets from the gaming floor while contributing to a safe and welcoming work enviro nment for all team members. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and...

  • Host/hostess

    4 weeks ago

    Pickering, Canada Island Mix Restaurant and Lounge Full time

    **Island Mix Restaurant & Lounge Pickering is Hiring!** As the primary point of contact for guest interactions you will be responsible to ensure that patrons have an enjoyable dining experience. Currently we are hiring for Friday 4:30pm-11:30pm Saturday 5:00pm - 11:30pm Key Requirements: - High school diploma, or equivalent. - Flexible availability -...

  • Slot Operations Manager

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Director, Slots, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports....

  • Beverage Server

    5 days ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking two (2) Part-time Beverage Servers!** Under the general direction of the Food and Beverage Supervisor, this position is responsible for maintaining the smooth and efficient operation of all sections of the Floor (gambling area) and related guest services through effective time management. The Beverage Server will be...

  • Facilities Maintenance

    5 days ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort and Casino Ajax are seeking one (1) Full-time Facilities Maintenance Member!** Under the general direction of the Director of Facilities, this position is responsible for general and specialized maintenance and repairs to site property, including regular compliance inspections and preventative maintenance. Responsibilities will...

  • Facilities Maintenance

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Full-time Facilities Maintenance Technician! Under the general direction of the Facilities Manager or designate, this position is responsible for general and specialized maintenance and repairs to site property, including regular compliance inspections and preventative maintenance. Responsibilities will include...

  • Facilities Maintenance

    1 week ago

    Pickering, Canada Great Canadian Entertainment Full time

    Pickering Casino Resort is seeking a Full-time Facilities Maintenance Technician! Under the general direction of the Facilities Manager or designate, this position is responsible for general and specialized maintenance and repairs to site property, including regular compliance inspections and preventative maintenance. Responsibilities will include...

  • Surveillance Operator

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Part-time Surveillance Operator!** Under the general direction of the Surveillance Manager, this position is responsible for protecting the assets of the corporation against theft, fraud and abuse, using surveillance techniques to monitor operations and gaming activities, while establishing and contributing to a safe...

  • Cage and Coin Cashier

    5 days ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort/Casino Ajax is seeking a Part-time Cage and Coin Cashier! Under the general direction of the Cage & Coin Manager, this position is responsible for demonstrating exceptional guest service, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site. As a Cashier, you will be serving our...

  • Security Officer

    5 days ago

    Pickering, Canada Pickering Casino Resort Full time

    **Pickering Casino Resort is seeking Security Officers!** The Security Officer’s role is to protect the company’s assets, patrons and employees against theft, fraud, vandalism and abuse, while delivering the highest level of customer service and respect to all customers and employees. You will perform a variety of duties throughout your shift, including...

  • Cage and Coin Cashier

    3 days ago

    Pickering, Canada Great Canadian Entertainment Full time

    Pickering Casino Resort/Casino Ajax is seeking a Part-time Cage and Coin Cashier!  Under the general direction of the Cage & Coin Manager, this position is responsible for demonstrating exceptional guest service, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site. As a Cashier, you will be serving...

  • Bartender (Part-time) - Pickering

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Part-time Bartender!** Under the general direction of the Food & Beverage Supervisor, this position is responsible for providing alcoholic and non-alcoholic beverage service with an upbeat and positive attitude. The successful incumbent will be responsible for providing and ensuring guest satisfaction in a professional...

  • Bartender (Part-time) - Pickering/ajax

    5 days ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort/Casino Ajax is seeking two (2) Part-time Bartenders!** Under the general direction of the Restaurant Supervisor, this position is responsible for providing alcoholic and non-alcoholic beverage service with an upbeat and positive attitude. The successful incumbent will be responsible for providing and ensuring guest satisfaction in...

  • Food & Beverage Server (Part-time) - Pickering

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort & Casino Ajax are seeking a Part-time Food & Beverage Server!** Under the general direction of Food and Beverage Supervisor, this position is responsible for providing food and beverage service with an upbeat and positive attitude. Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal...

  • Pickering Fc Job Posting for Grassroots Coaches

    4 weeks ago

    Pickering, Canada Ontario Soccer Full time

    **Position Title**: Grassroots Competitive Coaches u7 - u12 (Male & Female Teams) (Part-Time) **Reports To**: Grassroots Director **Salary**: Based on Qualifications & Experience in development **Start Date**: September 15, 2023, or sooner Pickering FC (PFC) is a not-for-profit soccer organization operating within the City of Pickering and holds a National...

  • Food & Beverage Server (Part-time) - Pickering/ajax

    4 weeks ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort/Casino Ajax is seeking Part-time Food & Beverage Servers!** Under the general direction of Food and Beverage Supervisor, this position is responsible for providing food and beverage service with an upbeat and positive attitude. Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal...

  • Pickering Fc Job Posting for Youth Teams Coach

    4 weeks ago

    Pickering, Canada Ontario Soccer Full time

    **Position Title**: Youth Competitive Coaches u13 to u21 (Male & Female Teams) (Part-Time) **Reports To**: Director of Soccer Operations **Salary**: Based on Qualifications & Experience in development **Start Date**: Sept 15, 2023, or sooner Pickering FC (PFC) is a not-for-profit soccer organization operating within the City of Pickering and is a National...