Slot Operations Manager

1 month ago

Pickering, Canada Great Canadian Full time

**Position Summary**

Under the general direction of the Director, Slots, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensure s adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities
- Provides leadership, direction and mentoring to slot operations at the site level
- Develops performance objectives and delivers performance evaluations for direct reports
- Implements slot operations strategic plans as directed
- Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
- Assists in developing slot operations promotions
- Reviews revenue and labor reports
- Makes recommendations on opp ortunities for efficiencies
- Verifies jackpots and provides payment
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
- Prepares and submits slot re port
- Monitors inventory and supplies
- Liaises and communicates with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other initiat ives as required

**Education and Qualifications**
- Post Secondary education or suitable combination of education and experience
- Minimum 3 years of experience in slot operations management
- Serving it Rig ht certification
- NSAGD slot technical certification and working knowledge of SDS (if applicable)
- Computer literacy in MS Office Ability to successfully obtain a Gaming License

**Work Environment Considerations**
- Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

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