Product Manager

3 days ago

London, Canada TTEC Digital Full time

Product Manager

Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.

We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.
What You'll be Doing
- Evaluate and research new market trends and product opportunities. Financial analyses, beginning with high level order of magnitude to complete commercial business case development, will be required.
- Consolidate input from multiple channels, both internal and external, to solidly define feature requirements through user stories and/or functional specifications. Review market and competitors to identify sustainable and protected differentiation for each product.
- Conduct discovery activities, work with technical teams to document infrastructure and system design specifications via architecture design diagrams, and other visual documentation for consumption by developers and customer stakeholders.
- Ensure the needs of the business and external customers are represented and understood by the project team.
- Launches products internally and externally to maximize market interest and order volume, including coordinating/collaborating on packaging, promotions, pricing and internal sales & external customer materials for each product.
- Set expectations with the team and act as a project manager to identify and manage risks to facilitate the timely completion of projects. Accountable for delivery of products on-time and on-budget for approved initiatives including the execution of mitigation plans to meet project milestones and deadlines.
- Actively participate in agile gatherings (stand-ups, grooming, sprint reviews, retrospectives, etc.) Work with stakeholders to determine success criteria and evaluate whether releases and sprints meet criteria.
- Coordinate and implement products in partner marketplaces, ensuring promotion, lead management, order volume and revenue are accurate (including reconciliation).

What You Bring to the Role
- Bachelors in Computer Science or Business-related field or equivalent work experience
- 1+ years' experience translating complex business requirements into product backlog/detailed software requirements strongly preferred
- 1+ years product management experience in a technology services environment preferred
- 1+ years' experience with project management of development resources preferred
- Agile/SCRUM certifications, training, and project management certifications a major plus
- Experience in a contact center environment a major plus
- Optimistic, self-motivated, energetic approach to work habits, management techniques, and communications. The ability to communicate effectively with all levels of the organization in both written and verbal form.
- Strong understanding of business operations and processes, and the ability to identify and implement solutions that solve management needs.
- Excellent time management, project management, and organizational skills.
- Ability to influence others across the organization without direct supervisory authority.
- Must possess the ability to demonstrate the ROI of investments proposed throughout the product lifecycle.
- Business acumen to translate product feedback into business solutions and incorporate changes into the product roadmap.
- Fluent in Agile methodologies with a focus on SCRUM.
- Proficiency with the Genesys CX/Experience suite, Microsoft Office Suite, agile product development methodologies
- Capability to efficiently manage both offshore and onshore development teams accommodating periodic early morning or late evening calls per week.

What You Can Expect

Benefits available to eligible employees include the following:

- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

At Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply.

Who we are
In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued

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