Operations, Ipcic

**Advisor Services Associate (Transfers)**

With your background, skills and experience you’ve already found success in the wealth management industry. Have you found your ideal firm, one that encourages you to pursue a balanced lifestyle as well as professional success?

Our Operations team is currently growing We’re seeking an Advisor Services Associate - someone who can provide exceptional client service and support to existing advisors and sales assistants to ensure a high level of accuracy and timely transactional processing.

**_WE WANT YOU TO JOIN OUR TEAM OF WINNERS_**

At Investment Planning Counsel we’ve designed every aspect of the Advisor Services Associate role with you in mind.

**What is the role of the Advisor Services Associate?**

Transfer Processing Excellence:

- Demonstrate seasoned expertise in managing both ATON and non-ATON transfer requests. Coordinate diligently with partner firms and mutual fund companies to minimize delays and define new efficiencies.
- Provide regular, scheduled updates to advisor offices, ensuring top-tier support and exceptional customer service throughout the transfer process.
- Experience with ISM, Fundserv is an asset.

Full Ownership of Client Onboarding:

- Take charge of the entire client onboarding process, including know-your-customer (KYC) account set-up compliance, banking validation, and initiation of transfers, ensuring a smooth and efficient client transition into our services.

Quality Control and Document Verification:

- Rigorously quality check all documents involved in the onboarding process to ensure compliance with both internal standards and external regulatory requirements.

SLA Commitment and Comprehensive Management:

- Emphasize the critical importance of service level agreements by anchoring the right behaviors to not only meet but exceed these standards.
- Own the full value of each request from branch partners, ensuring every problem is acknowledged, owned, and responded to in a manner that is both fully functional and holistically comprehensive.
- Continuously safeguard these metrics to maintain the highest level of service integrity and client satisfaction.

Training and Collaboration:

- Provide guidance on best quality control practices to branch partners to streamline and expedite the account opening process.
- This includes delivery within internal teams to share best practices to optimize the team

Continuous Improvement:

- Regularly review and enhance transfer and onboarding procedures based on feedback and evolving industry standards to ensure an exceptional client experience and compliance integrity.

Custodian Partnership Development:

- Build and maintain strong relationships with custodian partners to enhance service delivery. Work closely with these partners to identify and implement improvements in the onboarding process that benefit all parties involved.

Internal Collaboration for Enhanced Service:

- Forge robust relationships with branch partners, fostering a collaborative environment that focuses on achieving and surpassing service level agreements (SLAs). Act as a liaison to ensure that branches receive the support and training necessary to operate transfers efficiently and effectively.

Perform other duties to be assigned as per business requirements.

**What traits and competencies should an **Advisor Services Associate** possess?**
- Relationship-building skills with a commitment to establishing long-term relationships
- Ability to leverage technology to enhance the client’s experiences
- Ability to maintain an effective follow up system to ensure regular and timely tracking of outstanding items
- Ability to think critically and use sound judgment when serving clients
- Ability to maintain professionalism while working collaboratively with internal and external teams and partner firms
- Ability to handle high volumes; time management is essential
- Ability to listen actively, understand and efficiently facilitate requests

**What are the preferred qualifications for an **Advisor Services Associate**?**
- At least 2 years of experience processing external account transfers
- Knowledge of relevant IIROC transfer processes
- Strong verbal and written communication skills
- Post-secondary education or industry equivalency
- Minimum 4 years of experience within the Financial Industry, preferably within a dealership
- Undergraduate degree in Business preferred.
- Completion of CSC is an asset
- Experience working on the securities operations/client service environment with a good working knowledge of ISM platform and other back-office software solutions preferred.
- Must be extremely proficient at using the Microsoft Office suite of products, mainly Excel

**What is #lifeatIPC?**
- Awesome support in providing industry-leading training to help you succeed in your role
- Awesome community involvement opportunities through IPC Cares
- Awesome perks: benefits that fit your needs, pension, share purchase pla